Description:
Tanner Clinic has an immediate opening for a Trainer.
Location: Layton Parkway
Hours: Monday - Friday, 8:00 am - 5:00 pm
Essential Job Responsibilities:
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Provide hands-on training of the NextGen EHR application software to physicians and clinical staff.
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Provide EHR expertise in order to optimize the efficiency for the end users and streamline the clinicians' workflow.
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Develop user guides, policies and procedures and reference materials that are clinically relevant to the practice.
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Some cross-training with EPM will be required.
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Provide hands-on training of the NextGen EPM application software to medical and clerical staff, with specific focus on reception and scheduling processes.
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Provide on-going training and auditing to all reception staff to ensure accurate check-in for our patients and compliance to intended process outcomes.
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Provide EPM expertise in order to optimize the efficiency for the end users and streamline clerical workflow.
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Develop user guides, policies and procedures and reference materials that are relevant to the individual non-clinical departments using EPM.
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Some cross-training with EHR will be required.
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Provide troubleshooting related to individual end-user issues.
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Collaborate regularly with staff and leadership on ways to achieve more efficient, effective and applicable workflow and outcomes.
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Stay up-to-date on application releases and enhancements.
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Participate in all system upgrades, fixes, and enhancements (software and hardware related).
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Participate in the system testing process for new functionality or system upgrades.
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Other duties as assigned.
Requirements:
Education:
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High school diploma required
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Bachelor's degree in a related field or equivalent experience preferred
Experience:
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Two years clinical care experience for EHR trainer.
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Two years clinic support (reception, billing, scheduling) experience for EPM trainer.
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Proficient with electronic health record systems (clinical or practice management) in a healthcare setting with an excellent understanding of clinical language.
Performance Requirements:
Knowledge:
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Extensive knowledge of computer programs and computer hardware.
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Knowledge of computer programming principles and techniques.
Skills:
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Skill in assisting a variety of users on computer applications and programs.
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Skill in effective interpersonal skills and customer support methods.
Abilities:
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Ability to clearly explain computer applications and programs in simple, user-friendly ways.
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Ability to effectively interact with all employees at all levels of computer understanding.
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Ability to be well organized and prioritize effectively.
Equipment Operated: Standard office equipment including computers, copiers, printers, telephones, etc.
Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking, kneeling, bending, or standing the remainder. May be required to lift up to 30 pounds.
Other Requirements: Regular and reliable attendance is an essential function of the job
