Empire Hyundai is seeking a driven, professional Automotive Service Advisor to join our growing team. In this role, you will be the face of our service department, guiding customers through their vehicle maintenance and repair journeys.
We operate a modern, tech-forward shop that prioritizes transparency and efficiency. If you are a career-minded individual who values clear communication, digital processes, and high earning potential, we want to talk to you.
What You’ll Do (Responsibilities):
- Customer Concierge: Greet customers promptly, listen to their concerns, and accurately document vehicle symptoms on repair orders.
- The Digital Production Line: Utilize our digital multi-point inspection (MPI) tools and video walk-throughs to clearly explain vehicle health and necessary repairs to customers.
- Liaison & Advisor: Act as the vital link between technicians and customers, translating technical diagnoses into clear, easy-to-understand recommendations.
- Estimate & Close: Provide accurate cost estimates for parts and labor, present maintenance options transparently, and obtain proper authorizations.
- Timeline Management: Monitor the progress of vehicles throughout the day, ensuring on-time delivery and proactively updating customers on their status.
- Hyundai Compliance: Ensure all warranty claims, repair orders, and factory recalls meet Hyundai manufacturer guidelines and documentation standards.
- CSI Excellence: Maintain high Customer Service Index (CSI) scores by delivering a seamless, high-integrity experience from check-in to active delivery.
What We’re Looking For (Qualifications):
- Experience: Minimum 2-3 years of experience as an Automotive Service Advisor (Hyundai or OEM import experience is a major plus, but not required).
- Tech-Savvy: Comfortable utilizing modern dealership management systems (DMS), electronic RO systems, and digital inspection/video platforms.
- Communication Skills: Exceptional verbal and written communication skills with the ability to handle high customer volume with a professional attitude.
- Drive & Velocity: A self-starter who thrives in a fast-paced, structured environment and understands how to efficiently manage shop flow.
- Requirements: Must have a valid driver’s license with a clean driving record and pass a background check.
What We Offer (Benefits & Compensation):
- Sign on bonus: Up to $9,000
- Competitive Pay: Aggressive performance-based commission structure with lucrative bonus tiers.
- Growth Opportunities: A structured career path with ongoing training and factory certification programs.
- Full Benefits Package: Medical & dental
- Retirement: 401(k)
- Paid Time Off: Paid vacation, holidays, and sick time.
- Great Culture: A professional, high-performance work environment with supportive management.
Schedule: Full-time (Include specific hours/weekend rotation here if applicable, e.g., Monday–Friday with alternating Saturdays).
Apply Today: If you are ready to elevate your career and join a top-tier automotive team, submit your resume today for a confidential interview!
Job requires a background check
Job requires a Driver’s license
Hiring timeline: ASAP
Job Details
Job Title: Service Advisor
Company for this Job: Empire Hyundai Inc.
Number of openings: 2
Country and Language: United states (English, Spanish, & Portuguese)
Location: 428 Pleasant St Fall River, MA 02721
Job Type: Full Time
Pay Scale: $60,000-90,000
Benefits: 401k, dental insurance, employee discounts, health insurance, on the job training, paid time off, sign on bonus.
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
