SHR Talent has partnered with a reputable full-service Logistics Firm based out of Chattanooga, TN, also known as "Freight Alley", in its search for an experienced Accounts Receivable Manager with deep expertise in receivables, credit management, and debt collections to lead AR operations, optimize cash flow, and support growth across their transportation and logistics services.
Responsibilities:
- Lead end-to-end accounts receivable operations including invoicing, billing accuracy, cash application, and aging management for transportation, freight, and logistics services.
- Develop and execute effective credit policies, credit scoring, and customer credit limits tailored to carriers, shippers, brokers, and third-party logistics clients.
- Manage and coach a high-performing AR and collections team; set KPIs, monitor performance, and implement process improvements to reduce days sales outstanding (DSO).
- Drive proactive collections strategies: prioritize accounts, negotiate payment plans, escalate delinquent accounts, and coordinate with legal or external collection agencies when needed.
- Partner with sales, operations, billing, and customer service to resolve disputes, reduce billing discrepancies, and accelerate cash conversion.
- Reconcile AR sub-ledgers, prepare monthly close support, aging reports, cash forecasts, and executive-level reporting on receivables, bad debt reserves, and credit exposure.
- Implement and maintain systems and automation (TMS, ERP, billing platforms, credit/collections software) to streamline receivables, reporting, and dispute resolution.
- Experience with ePay and McLeod are preferred but not required
- Ensure compliance with company policies, industry regulations, and internal controls related to credit, collections, revenue recognition, and cash handling.
- Analyze customer payment trends and portfolio risk; recommend strategies to improve credit quality and reduce write-offs.
- Lead credit reviews for new and existing customers, manage trade references, financial statement analysis, and establish secure payment terms.
Qualifications:
- Bachelor’s degree in Accounting, Finance, Business, or related field; CPA or relevant certification a plus.
- 5+ years of progressive AR, credit, and collections experience with at least 2–3 years in a leadership role; direct experience in transportation, logistics, freight, or trucking strongly preferred.
- Experience and proven track record managing a team and driving operations
- Proven track record reducing DSO, minimizing bad debt, and improving cash flow in freight, carrier, or 3PL environments.
- Deep knowledge of receivables processes: billing, cash application, dispute management, credit underwriting, and collections best practices.
- Hands-on experience with TMS, ERP systems (ePay and McLeod, etc), billing platforms, and collections/credit software; Excel and reporting expertise required.
- Strong negotiation, communication, and relationship-management skills with customers, carriers, brokers, and internal stakeholders.
- Analytical mindset with experience producing AR dashboards, aging analysis, cash forecasting, and credit risk assessments.
- Ability to lead change, implement process improvements, and scale AR operations in a fast-paced logistics environment.
- High integrity, attention to detail, and commitment to regulatory/compliance standards related to revenue and credit.
