Austin Habitat for Humanity (AHFH) is seeking full time Sales Floor Associates. Reporting to the ReStore Manager, the Sales Floor Associate will be responsible for providing excellent customer service as a first contact of retail customers and maintains the sales floor to ensure an enjoyable shopping
experience.
Responsibilities:
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Demonstrates a commitment to the quality improvement process and the philosophy of
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continuous improvement.
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Identifies and responds actively to the needs of all customers.
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Be visual and take the initiative to keep the store presentable and easy to shop.
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Participates as a team player in all phases of the organization, and is open and responsive to
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change.
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Assists customers on sales floor, answers questions regarding product information, and suggests
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additional items.
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Updates and informs staff and volunteers of procedure changes.
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Assists in the display of new and used product.
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Operates forklift as needed.
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Moves merchandise from receiving area to sales floor.
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Adheres to Austin Habitat safety standards.
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Coordinates stock with the Assistant Store Manage and/or Manager as needed.
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Relays customer concerns (with regard to service, pricing, and/or quality of merchandise) to
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Store Director or Store Manager in writing.
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Displays or demonstrates product (using samples or catalog) and emphasizes saleable features.
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Maintains an awareness of current advertisements and promotions to effectively serve
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customers and competitive situations.
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May provide inside sales support by handling telephone calls in regard to product inquiries.
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Responds to customer inquiries at service desk regarding products and project information.
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Assists in annual inventory.
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Maintains the neat appearance of the sales floor, including but not limited to sweeping, picking
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up, and taking out trash.
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Personally provides customers with knowledgeable, courteous, and prompt service at all times.
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Assists customers with complaint issues.
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Knows the layout of the ReStore and able to answer customer questions and lead them to
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merchandise requested.
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Moves merchandise from receiving area to sales floor.
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Merchandises product in appealing/attractive manner.
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Maintains area by keeping neat and clean (departmentalized and categorized).
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Rotates product with new items according to color chart.
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Presents ideas for seasonal merchandising to management team.
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Maintains an awareness of current promotions.
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Is knowledgeable of SKUs as to ensure accuracy of ringing up items.
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Understands the RE-stores pricing system and effectively handles various pricing conflicts.
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Closely follows RE-store price changes.
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Adheres to RE-store protocol for handling sold items that are not taken at the time of purchase
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by completing in full the "Sold" forms and explaining the RE-store holding and pick-up
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guidelines.
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Creates signage for store product.
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Is responsible for re-stocking sales floor.
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Participates in inventory.
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Makes safety a priority.
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Operates forklift and pallet jack as needed.
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Assists in maintaining the cleanliness of store.
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Provides volunteers with meaningful volunteer experience.
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Assists other staff members when needed.
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Able to work a flexible schedule in support of store hours.
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Maintain a professional appearance (in uniform).
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Perform store upkeep duties as needed: sweeping, mopping, vacuuming, wiping shelves,
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restrooms, and dusting.
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Occasionally assisting donors: greet, receive, and provide donation receipt.
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Communicates our mission and values effectively
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Performs other duties as directed
Experience
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Construction and retail sale experience
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Able to provide exceptional customer service
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Able to handle customer complaints in a professional manner
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Bi-lingual Spanish and English preferred
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Able to work in fast paced environment
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Ability to stand for long periods of time
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Experience with merchandising items
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Must be able to lift 75 pounds frequently
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Communicate effectively, both written and oral
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Ability to add, subtract, multiply and divide in all units of measure, using whole numbers,
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common fractions and decimals
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Ability to apply commonsense understanding to carry out instructions furnished in written, oral,
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or diagram form. Ability to deal with problems involving several concrete variables in
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standardized situations.
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Ability to work with little supervision
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger,
handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel,
crouch or crawl; talk or hear; taste or smell. The employee must have ability to lift and/or move up to 75
pounds on a regular basis.
WORK ENVIRONMENT:
While performing the duties of this job, the employee may be exposed to weather conditions prevalent
at the time.
We are an equal opportunity employer.
