Salary: $60,000–$75,000 annually depending on experience
Job Type: Full-Time
At Sunshine Behavioral Health, we believe recovery begins with hope—and often, that hope starts with a single phone call.
We are seeking a compassionate, results-driven Admissions Coordinator with a strong inside sales background to help individuals and families take the first step toward recovery. This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful relationships over the phone, and is passionate about connecting people with life-changing behavioral health services.
As an Admissions Coordinator, you will serve as a trusted guide throughout the admissions process, helping prospective clients understand their treatment options while ensuring they receive the highest level of care and support. While this is a sales-focused position with monthly performance goals, our priority is always doing what is best for our clients.
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Serve as the first point of contact for prospective clients and their families.
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Conduct comprehensive phone screenings to determine eligibility for treatment.
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Assess client needs and guide them through the admissions process.
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Coordinate insurance benefit verification with the billing department.
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Arrange transportation and manage all pre-admission logistics.
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Process client payments and ensure financial information is accurately documented.
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Maintain accurate records and documentation within Salesforce CRM.
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Collaborate with clinical, medical, and operations teams to ensure a seamless admission experience.
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Respond professionally to client concerns and coordinate resolutions with appropriate departments.
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Document significant client interactions and maintain HIPAA-compliant records.
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Provide aftercare referrals when appropriate.
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Meet or exceed monthly admissions and performance goals.
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Adhere to all company policies, regulatory requirements, and ethical standards.
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Perform other duties as assigned.
Required Qualifications
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Minimum of 2 years of inside sales experience (telemarketing, admissions, phone sales, or similar).
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Minimum of 2 years of substance abuse or behavioral health admissions experience.
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Strong relationship-building and consultative sales skills.
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Excellent verbal and written communication skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Self-motivated, goal-oriented, and highly organized.
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Working knowledge of HIPAA and confidentiality requirements.
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Demonstrated commitment to compassionate, ethical client care.
Preferred Qualifications
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Education or experience in substance use disorder treatment, behavioral health, or addiction services.
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Experience using Salesforce or similar CRM platforms.
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Knowledge of insurance verification and behavioral health treatment programs.
At Sunshine Behavioral Health, you'll join a mission-driven organization where every conversation has the potential to change a life. We invest in our employees by providing a supportive culture, opportunities for professional growth, and the chance to make a meaningful impact every day.
If you're passionate about helping others, thrive in a consultative sales environment, and want your work to make a real difference, we'd love to hear from you.
Apply today and become part of a team dedicated to transforming lives through compassionate care.
11am-7pm Sunday - Thursday
