Are you a highly organized, detail-oriented healthcare professional who thrives in a fast-paced environment? Sports Medicine & Orthopaedic Center (SMOC) is seeking an experienced Surgery Scheduler to join our growing team. This is an exciting opportunity to work alongside leading orthopaedic surgeons while playing a vital role in delivering exceptional patient care.
As a Surgery Scheduler, you will serve as the primary coordinator for the surgical journey, ensuring patients receive seamless care from scheduling through recovery.
Responsibilities include:
- Coordinate and schedule surgical procedures across multiple hospitals and ambulatory surgery centers.
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Manage provider surgery calendars while optimizing operating room utilization.
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Schedule pre-operative and post-operative appointments and ensure all required documentation is completed.
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Obtain and submit prior authorizations and communicate with insurance companies regarding surgical approvals.
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Educate patients on pre-operative and post-operative instructions as directed by the provider.
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Coordinate with physicians, physician assistants, hospitals, surgery centers, anesthesia teams, and clinical staff to ensure efficient surgical workflows.
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Verify insurance benefits and ensure all surgical requirements are met prior to the procedure date.
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Maintain accurate documentation within the electronic medical record (EMR).
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Manage multiple priorities while providing exceptional customer service to patients and families.
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Identify and resolve scheduling conflicts, authorization issues, and patient concerns proactively.
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Support the surgical team with additional administrative and operational tasks as needed.
Preferred Qualifications
- Experience in orthopaedic surgery scheduling (Total Joint experience preferred).
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Knowledge of surgical prior authorizations and insurance verification.
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Understanding of HIPAA regulations and patient confidentiality.
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Experience working within an electronic medical record (Athenahealth experience is a plus).
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Proficiency with Microsoft Outlook, Word, Excel, and other Microsoft Office applications.
Skills & Attributes
- Exceptional organizational and time management skills.
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Ability to multitask and prioritize in a high-volume, fast-paced medical office.
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Outstanding verbal and written communication skills.
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Strong critical thinking and problem-solving abilities.
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Excellent attention to detail and accuracy.
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Professional, dependable, and compassionate with a patient-first approach.
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Ability to work independently while collaborating effectively with providers and teammates.
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Comfortable communicating with physicians, insurance companies, hospitals, surgery centers, and patients.
At SMOC, you'll become part of a collaborative team dedicated to providing outstanding orthopaedic care throughout Hampton Roads. We value teamwork, professionalism, accountability, and continuous growth while supporting our employees in a positive, fast-paced environment.
If you're looking for a rewarding career where your organization, communication, and coordination skills make a meaningful impact on patient care every day, we'd love to hear from you.
Apply today and help us deliver exceptional surgical care from start to finish!
