Bachelor’s degree fielding education, business or related fields.
Prior experience in financial aid strongly preferred.
Excellent interpersonal, communication (including public speaking and writing), and customer service skills.
Ability to work effectively as a member of the office team and other teams and to establish and maintain effective working relationships with staff and management throughout the college.
Excellent technology skills, including interest in and ability to learn and utilize applications and equipment of all kinds, including, but not limited to the student system, financial aid programs, the Web, e-mail and Microsoft Office..
Ability to collect, compile, and analyze information and data. Ability to identify conflicting information and exercise professional judgement as appropriate.
Proactive in identifying and resolving problems.
Knowledge of all available ways to pay for college at HCC, such as the payment plan, scholarships, tuition waivers, and others.
Regular attendance is a requirement of this job as well as the ability to work additional and flexible hours during peak periods and/or in the event of special circumstances.
Knowledge of Operations, Systems, and Procedures
Extensive knowledge of federal and state financial aid laws and regulations required. Knowledge of procedures including relevant policies and procedures for the Enrollment Services areas (Admissions, Financial Aid, Records & Reg., Testing), and the Finance Office preferred. Knowledge and experience with Ellucian and ImageNow systems preferred. Knowledge of Internet, automated financial aid processing, college network, phone, electronic mail, and college website required. Ability to learn, implement, use, and train others in new computer applications.
Specialized Publications and Resource Materials
The U.S. Department of Education Financial Aid Handbook, federal regulations as published online and in Dear Colleague Letters, state laws and MHEC policies and procedures; college publications; policy and procedure manuals; numerous guides, manuals, and directories (such as directory of Higher Education and US DOE Student Guide to Financial Aid) related to financial resources and regulations; online resources, such as the NASFAA and FSA websites; journals and other publications such as the Chronicle of Higher Education; academic records of all kinds.
OTHER REQUIREMENTS
- Ability to maintain strict confidentiality and highest professional and ethical standards.
- Ability to communicate effectively, both verbally and in writing.
- Regular attendance is a requirement of this job.
- Performs all duties while considering the impact of any actions on the college’s sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
