Overview
We are seeking a dynamic and energetic Front of House Manager to lead our hospitality team and deliver exceptional guest experiences. In this pivotal role, you will oversee daily operations at the front desk, manage guest relations, and ensure smooth communication across all hospitality services. Your leadership will foster a welcoming atmosphere, drive revenue growth, and uphold the highest standards of customer service. This position offers an exciting opportunity to influence the guest journey while managing a vibrant team dedicated to excellence.
Responsibilities
- Supervise front desk operations, including multi-line phone systems, check-in/check-out procedures, and guest inquiries
- Lead and manage hospitality teams to ensure seamless service delivery and maintain high standards of guest satisfaction
- Oversee hotel management functions such as revenue management, budgeting, and financial operations to maximize profitability
- Coordinate guest services, resolving issues promptly and ensuring memorable experiences for all visitors
- Manage human resources activities including staff scheduling, training, performance evaluations, and fostering a positive team environment
- Monitor hotel experience metrics and implement strategies to improve guest relations and operational efficiency
- Oversee night audit procedures to ensure accurate financial reporting and operational compliance
Requirements
- Proven supervising experience within hospitality management or hotel operations
- Strong background in hotel management, with a focus on front desk or guest services roles
- Excellent customer service skills with a professional phone etiquette and ability to handle multi-line phone systems effectively
- Bilingual or multilingual abilities are highly desirable to serve diverse guest populations
- Experience managing hospitality operations budgets, revenue management, and financial transactions such as night audits
- Knowledge of human resources practices within the hospitality industry including staffing and team leadership
- Previous resort experience or familiarity with managing large-scale hospitality environments is a plus
- Demonstrated leadership skills with the ability to motivate teams and foster a welcoming environment for guests
Join us in creating memorable experiences for our guests while leading a passionate team dedicated to hospitality excellence!
Pay: $10.00 - $18.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Professional development assistance
- Relocation assistance
People with a criminal record are encouraged to apply
Work Location: In person
