Our mission is to help build healthy bodies, lives, families and communities through fitness.
We love helping others improve their health, both physically and mentally, and have fun doing it. Our ultimate goal is to help improve the lives of our members through our passion and focus on health and fitness.
About the Role
The Lead Service Specialist (LSS) is responsible for greeting and checking in members and guests as they enter the club. The LSS will answer phones and sell retail products at the front desk. The LSS will tour prospective members through the club and make sales presentations for both membership and personal training agreements. The LSS will assist the Club Manager (CM) with updating member information, collecting member debt, and maintaining a professional and welcoming environment at the club. The LSS will frequently need to assist the CM with organizing, cleaning, and stocking the club.
Job duties and responsibilities include, but are not limited to:
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Upholding company standards; maintaining a clean and organized work environment;
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Having a customer first attitude. Greeting every member with a welcoming smile and being willing to help at all times.
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Understand and be prepared to share all club promotions;
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Handling telephone inquiries from potential new customers. Turning those telephone inquiries into leads to set appointments and collect prospect information like full name, phone number, etc.
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Meet individual sales metrics as established by the company in various categories like checking account %, alternate form of payment %, personal training sales, 12 month commitment %, etc.
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Assist in cleaning the club equipment, floors, restrooms, desks, etc. Re-racking weights. Stocking club restrooms and stocking club retail displays when needed;
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Assist in the achievement of club goals.
The LSS should have the following qualifications:
Knowledge, Skills & Abilities:
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Experience with customer service preferred.
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Experience with health and fitness preferred.
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Must be able to communicate effectively with members and other club personnel.
Certifications/Education Level:
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High School Diploma or GED preferred, but not required.
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First Aid, Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification recommended.
Physical Qualifications:
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Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members and the public.
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Travel: must have reliable transportation to and from work.
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Ability to access and operate club computer systems including prepare documents, enter data into computer system, read reports from a computer data base or email system.
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Ability to lift heavy weights of at least 45 pounds and other heavy objects for the purposes of club maintenance.
Work Environment:
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Ability to work a varied schedule to support the needs of the club, including frequent extended workdays, and weekends and holidays may be required.
At Will Employment:
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This position is governed by At-Will employment and is not guaranteed for any definite period.
Benefits:
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Free membership
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Paid sick leave
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401K
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Health/Supplemental Insurance Options
- Part time (qualify at 20 average hours per week+) supplemental options only
We are an equal opportunity employer. We invite you to voluntarily self-identify your gender, race/ethnicity, and disability status to help us track our diversity and inclusion efforts. Submission of this information is voluntary, and refusal to provide it will not subject you to any adverse treatment. All information will be kept confidential and used only for compliance with government reporting requirements.
At Will Employment:
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This position is governed by At-Will employment and is not guaranteed for any definite period.
