Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This position plays a key role in supporting our clients and ensuring they receive fast, accurate, and friendly assistance. The ideal candidate is a strong communicator, comfortable multitasking, and committed to delivering a great customer experience. If you’re passionate about helping people and enjoy problem-solving, we want to hear from you!
Responsibilities
- Provide high-quality customer support via phone, email, and chat
- Assist with questions about services, scheduling, and account information
- Handle outbound calls to follow up on customer requests or concerns
- Navigate a CRM system to manage scheduling, work orders, and payments
- Resolve customer complaints calmly, professionally, and efficiently
- Collaborate with the team to improve service processes and client experience
- Use Microsoft Office for documentation, data entry, and reporting
- Maintain professional phone etiquette and clear communication at all times
- Review customer feedback and identify trends for improvement
- Ability to cold call clients to prospect for new business opportunities
Qualifications
- Previous customer service and/or sales experience preferred
- Strong communication skills with the ability to connect with diverse clientele
- General computer proficiency; ability to learn new systems
- Accurate typing and data entry skills with attention to detail
- Ability to troubleshoot issues and provide solutions under pressure
- Positive, proactive attitude with a focus on customer satisfaction
Why Join Us?
- Growth and advancement opportunities
- Supportive team environment
- Make a real impact on customer experience every day
If you’re ready to be part of a team focused on delivering exceptional service, we encourage you to apply!
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k) matching
- On-the-job training
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Shift availability:
Work Location: In person
