FOH Shift Lead | FOH Server
We’re looking for an enthusiastic Front of House Shift Lead/FOH server at The Majestic, a brand new counter-style New York-style Chinese takeout restaurant in North Asheville. This is a fast-paced, counter-service restaurant with a strong focus on hospitality and an enriched guest experience. The Front of House Shift Lead is responsible for supervising Front of House operations during assigned shifts, ensuring that service delivery, staff performance, and guest satisfaction meet established organizational standards. This role supports management by coordinating FOH team members, monitoring workflow, and maintaining a professional, efficient, and hospitable environment.
Essential Duties & Responsibilities
- Operational Oversight-Direct and monitor FOH activities to ensure smooth service flow, proper station coverage, and adherence to opening, mid-shift, and closing procedures.
- Guest Relations -Uphold service standards, address guest concerns promptly and professionally, and ensure a welcoming and responsive environment.
- Team Leadership -Guide FOH servers; reinforce service expectations; assist with on-the-job training; and model professional conduct.
- Communication & Coordination- Serve as the primary communication link between FOH staff and kitchen leadership; relay shift priorities, menu updates, and service directives.
- Cash & POS Management - Oversee cash handling procedures, reconcile shift reports, and ensure accuracy in transactions and POS entries.
- Compliance & Safety - Enforce sanitation, safety, and alcohol service policies; ensure compliance with company standards and regulatory requirements.
- Issue Resolution - Respond to staffing gaps, guest complaints, and operational challenges with professionalism and sound judgment. Always relaying this information to the Chef or GM.
Required Qualifications
- Experience - Minimum 1–2 years of experience in a restaurant or hospitality environment.
- Leadership Ability - Demonstrated capability to supervise staff and maintain composure in high-volume settings.
- Technical Skills - Proficiency with Toast POS systems, basic reporting functions and cash management.
- Food Safety Knowledge - Understanding of sanitation standards and safe food handling practices.
- Communication Skills - Clear, professional verbal communication with guests and team members.
Preferred Qualifications
- Supervisory Background - Prior shift lead or supervisory experience in a restaurant setting.
- Service Certification - ServSafe
- Conflict Management - Proven ability to de-escalate guest concerns and support staff through challenges.
Physical & Environmental Requirements
- Mobility - Ability to stand, walk, and move throughout the restaurant for extended periods.
- Lifting - Ability to lift up to 25–30 lbs as needed.
- Work Conditions - Comfort working in a fast-paced, guest-facing environment with variable schedules, including evenings, weekends, and holidays.
Why Work With Us
- Healthy, supportive work culture
- Real opportunities for growth and internal promotion
- Delicious food
- Strong sense of community
- Part-time benefits are available after 90 days
- Family meal every day before service
- Staff discounts across all restaurant group concepts, including Gan Shan, Vinnie's Neighborhood Italian, and Jettie Rae's
- Drug free/ zero tolerance work zone
Pay: $20.00 - $24.00 per hour
Base rate for assigned Shift Lead shifts is $17 an hour plus tips
Base rate for FOH serving shifts is $15 an hour plus tips
Please note that this is a dual lead position, where the individual is expected to work assigned Shift Lead shifts and FOH serving shifts.
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
