Growing businesses don't hire us because everything is fine.
They hire us when they've hit the wall. When “working harder” stopped working and they realize something in how they operate has to change.
Business Flow Group is a boutique operations consultancy on a mission to help small business owners stop drowning in the day-to-day and get back to doing what they actually built their business to do. We're not a big firm with layers of bureaucracy slowing things down.
We run lean, we move fast, and we show up for clients like the relationship depends on it. Because it does.
In most companies, the Client Success Manager is viewed as a support role. Not here.
At BFG, our CSM is in the weeds with clients from day one, owning the experience from the moment they sign with us until the day they successfully offboard, and every single touchpoint in between.
Who We Are
For a long time, sophisticated operations consulting was reserved for companies with deep pockets and enterprise-level budgets. Small business owners got a Google search and a prayer.
Business Flow Group exists to change that. Our tagline is operations at every stage, and we mean it. We build the kind of systems, structure, and strategic frameworks that used to be available only to the big players, and we make them accessible to the small business owner who is brilliant at what they do and ready to stop running their company like it's held together with duct tape.
Rebekah, our founder and CEO, built BFG with a clear vision: build a team that is better than her at delivering this work, so that any client who walks through the door gets world-class outcomes regardless of who is on their engagement. That's not a humble brag. That's the actual goal. She is actively building toward a business where anyone on the team can deliver what she delivers, and then some.
What that means for you: this is not a place where you execute tasks and stay in your lane. BFG is being built with intention, where your ideas matter, your growth is part of the plan and doing excellent work for the small business sector who actually need most it is the whole point.
We are direct. We move fast. We occasionally drop an f-bomb when the situation calls for it. And we take our work seriously without taking ourselves too seriously.
If this sounds like your kind of environment, keep reading.
What This Role Actually Is
This is not a "check-in and update the spreadsheet" role. You are the connective tissue between the CEO’s strategy work and the client's reality. You own new client onboarding, active relationship management, deliverable tracking, renewal conversations, and the moments that make a client feel genuinely seen, not just serviced.
A great day in this role looks like: agendas prepped, clients updated before they think to ask, deliverables on track, and the CEO walking into your weekly sync with all the info she needs to make good decisions and keep projects moving. You made that happen because you are two steps ahead of her.
What You'll Own
- Full client onboarding from signed proposal to kickoff call, nothing drops in the handoff
- Day-to-day client communication between scheduled strategy sessions
- Weekly status updates to clients: wins, blockers, what's coming next
- Deliverable tracking in Asana, QA review before anything goes to a client
- Proactive scope creep flagging before it becomes a billing conversation
- Client health metrics: CSAT, NPS, retention, referrals, response time
- Monthly client health summary presented to Rebekah
- Renewal and expansion SOW prep when engagements are wrapping
- Surprise and delight moments that make clients feel seen, not processed
- Offboarding, exit surveys, testimonial requests, and alumni experience
- Lead weekly CEO download: client updates, progress reports, agenda prep
- Pipeline management and coordination with BFG's admin team (Andrea)
- Support for client appreciation and referral events twice per year
Where This Role Can Take You
This is not a dead-end role where you will be stuck in the back seat. It's a launchpad.
BFG is building toward a model where our clients are served by a team of associate and lead consultants who can deliver the same caliber of work the CEO delivers today. This role is designed to be the entry point into that consulting track for the right person, if they want it.
If you come in, own the client experience, learn how we think and how we work, and prove you can operate at this level, the path to Associate Consultant is a real one. You'll be learning the BFG methodology from the inside, sitting close to the strategy work, and building the operational fluency that makes someone a credible consultant.
We're not promising a timeline. We're promising an opportunity for the person who earns it.
You're the Right Fit for This Role If...
- You have a minimum of 2+ years in a client-facing operations, account management, or client success role
- You're fluent in Asana or a comparable project management tool and know what clean, accurate tracking actually looks like
- You're comfortable in Google Workspace and Slack as your day-to-day operating environment
- You’re familiar with tools like Ignition, Go High Level, and Calendly
- You've worked inside a startup or small business and understand that founders think and operate differently than corporate managers
- You've juggled multiple client relationships simultaneously and nothing slipped
- You write emails that are warm, clear, timely, and professional, not robotic or vague
- You update before you're asked. Silence is not a status update.
- You ask clarifying questions early instead of going down the wrong path for two hours
- You embrace feedback as a gift, apply it, and move forward
- You thrive in ambiguity and figure things out without needing a detailed playbook for every situation and then create the playbook to refer to later
This Might Not Be the Job For You If...
- You prefer to wait for direction before taking action
- Feedback feels personal rather than beneficial
- You need a lot of structure to feel confident
- "That's not my job" has ever come out of your mouth
- You're more Type B than Type A when it comes to follow-through
What Working With the CEO Looks Like
Rebekah is direct, high-warmth, and high-expectation. She will tell you clearly when something is working and when it isn't. She doesn't micromanage, but she does expect you to manage up, which means bringing her what she needs before she asks for it.
She wants someone who will challenge her ideas, not just execute them. She wants tenacity, not timidity. And she wants you to own the finish line, not just hand the baton off and wait.
What Other Details You Should Know
- Status: Part-Time (~25 hours/week, room to grow into FT)
- Location: Hybrid (in-office collab time required at coworking location + remote)
- Schedule: We offer mutually agreed upon flexibility within the standard work days/hour of Monday–Friday, between 9am-5pm
- Pay: $24-27 per hour, DOE
- Perks: Paid vacation, Paid holidays
- Reports to: CEO/Founder
How We Set You Up to Win
We know what it feels like to start a new role and wonder what success is supposed to look like. That is not the experience you will have here. You will have a structured onboarding plan with clear milestones, defined goals, and regular check-ins so you always know where you stand and what you are working toward. No guessing. No getting thrown into the deep end and hoping for the best.
Your success is our success. Literally. When clients feel the difference in their experience, that traces directly back to you. We are invested in making sure you have everything you need to deliver at that level from the start.
This is what we mean when we say we operate with intention. It’s not just something we do for our clients.
What Makes Working At BFG Different
This is not a role where you show up, complete tasks, and clock out. BFG is a place where the work actually matters, the clients are real people betting on themselves, and the team around you is being built with the same level of intention we bring to every client engagement.
Rebekah built BFG to bring strategic operations consulting to small businesses they have always deserved but rarely had access to. You are not just a cog in that machine. You are part of making it possible.
If you have ever wanted to be part of something that is being built with purpose, where your contribution is visible, your ideas are heard, and your growth is part of the plan, this is that opportunity.
To learn more about Business Flow Group, please visit our website at businessflowgroup.com or visit us on Instagram @businessflowgroup.
How Our Interview Process Works
- Apply with your resume + answer ALL the screening questions in full.
- If there’s a fit, we’ll reach out to schedule a brief phone interview and have a casual conversation.
- Finalists will be invited to a personal interview with the CEO.
- You’ll hear from us within one week after your interview with a decision (either way!)
- We will conduct reference checks on the final candidate and make an offer if it’s a match!
Business Flow Group is an equal opportunity employer and we’re committed to building a team that reflects the communities we serve. We are a drug-free workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pay: $24.00 - $27.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Application Question(s):
- Are you comfortable in a role that is currently part-time and requires in-office collaboration 2-3 days per week?
Experience:
- Account management: 2 years (Required)
- Project management: 2 years (Preferred)
- Calendar management: 2 years (Required)
- Slack: 2 years (Preferred)
Ability to Commute:
- Reno, NV 89502 (Required)
Work Location: Hybrid remote in Reno, NV 89502
