Job Overview
City Express by Marriott is seeking a friendly, professional, and service-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming experience by providing exceptional customer service throughout the guest's stay.
Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Perform guest check-in and check-out procedures efficiently.
- Process reservations, cancellations, and room assignments.
- Answer phone calls, emails, and guest inquiries promptly.
- Handle guest requests and resolve concerns in a courteous and timely manner.
- Process payments and maintain accurate guest accounts.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Maintain a clean, organized, and professional front desk area.
- Follow Marriott brand standards, hotel policies, and safety procedures.
Qualifications
- High school diploma or equivalent required.
- Previous hotel, hospitality, or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Basic computer proficiency; experience with hotel property management systems is a plus.
- Strong organizational and problem-solving abilities.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Bilingual (English/Spanish) is a plus.
Pay: $12.77 per hour
Benefits:
Work Location: In person
