AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Director, Operations Excellence will serve as the operational conscience of AHEAD’s end-to-end operational processes — bringing cross-functional visibility, structured accountability, and continuous improvement discipline to the systems and workflows that power our client experience. This leader will own a holistic view across AHEAD’s operations, from issue identification and root cause analysis to corrective action tracking and executive reporting, ensuring that our client-facing platforms — including Hatch, Astra, and future AI-enabled tools — are backed by clean, consistent, and reliable operational data.
This is a foundational role with direct executive sponsorship from the COO. The Director will build and lead the Operations Excellence function from the ground up, working cross-functionally to establish the accountability infrastructure that AHEAD needs to scale. The right candidate will thrive at the intersection of process rigor, cross-functional influence, and executive communication — and will bring a track record of driving measurable operational improvement in complex, growing environments.
Quality Oversight & Issue Management
Own the centralized view of operational quality issues across the quote-to-cash process, ensuring issues are tracked, routed to the right owners, and driven to resolution with clear accountability and timelines.
Process Standards & Continuous Improvement
Partner with cross-functional teams to define, document, and maintain standard operating procedures for key workflows in the quote-to-cash process, ensuring process context is captured, accessible, and continuously improved.
Reporting & Executive Communication
Maintain a regular cadence of reporting to senior leadership on open issues, trends, SLA performance, and corrective action progress — synthesizing complex operational data into clear, executive-ready insights.
Serve as a trusted advisor and cross-functional partner to Operations, Client Applications, Enterprise Technology, and Foundry leadership on issues that affect data quality and client outcomes.
Function Building
Establish the Operations Excellence function, including its operating model, governance cadence, escalation paths, and engagement model with cross-functional partners.
The near-term priority for this role is establishing the foundation of the Operations Excellence function and demonstrating early impact. Expected deliverables within the first 90 days include:
10+ years of experience in operations, process improvement, quality management, or a related cross-functional leadership role within a complex organization.
Clear, direct communicator who can translate operational complexity into concise executive updates, dashboards, and reports.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at
[email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
