Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.
Benefits
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Up to 4 weeks of vacation/paid time off
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Paid holidays (7 days)
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Performance based bonuses
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75% Employer paid medical, dental, & vision insurance
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$25,000 of life insurance per employee
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Supplemental benefits (long-term, short-term, accident, etc.)
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401(k) retirement plan with company match
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Monday-Friday, 8am-5pm
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Career path & advancement opportunities
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In-house training program
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Discounts on tires & automotive services
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Company supplied tools
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Paid weekly
Basic Responsibilities
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Greet customers in a friendly and timely manner
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Answer incoming calls
- Schedule appointments for service and maintenance
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Listen and document customer requests on work order
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Consult with technician about customer’s vehicle needs
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Determine cost of replacement parts and/or labor
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Generate and enter itemized estimate on work order
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Provide and explain estimate to customers
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Advise customers on necessary or recommended service(s)
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Review and send Digital Vehicle Inspection to customers
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Review services performed and warranties with customers
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Check out customer and thank them for their business
Requirements
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Excellent communication and customer service skills
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Must be able to manage a fast-paced work environment
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Professional, well-groomed appearance
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Must have valid driver’s license
