A nonprofit organization in New York City is currently seeking an experienced Shift Supervisor to support the day-to-day operations of a family shelter in Brooklyn.
About the Opportunity:
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Start Date: ASAP
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Schedule: Wednesday to Sunday
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Hours: 8am to 4pm
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Setting: Transitional Family Shelter
Responsibilities:
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Supervise front desk operations and security personnel during the assigned shift
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Serve as the primary onsite point of contact when program administration is unavailable
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Assist residents with signing in and out and respond to requests for support
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Assess and respond to incidents, emergencies, and facility concerns
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Contact NYPD, EMS, and/or other first responders when appropriate
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Ensure required rounds, safety procedures, logbook entries, bed checks, and other operational responsibilities are completed
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Resolve conflicts involving residents or staff in a professional and solution-focused manner
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Monitor staffing coverage and remain onsite until properly relieved
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Ensure medications, valuables, and security equipment are properly maintained and secured
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Support operations across eight separate four-story walk-up buildings
Qualifications:
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2+ years of relevant experience
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High School Diploma / GED
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Previous experience working in a shelter environment
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Previous supervisory experience
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Working knowledge of DHS CARES
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Experience overseeing front desk, security, residential, and/or facility operations
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Strong communication, documentation, conflict-resolution, and decision-making skills
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Ability to remain calm and respond appropriately during emergencies
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Ability to walk between multiple buildings and access units located on upper floors without elevators
