Administer and maintain all NetSuite environments (Production, Sandbox, Development), including configuration, customization, and ongoing tuning.
Create, manage, and maintain NetSuite Centers – custom centers, roles, and dashboards – aligned to departmental functions and user needs.
Design, build, and manage both standard and custom roles and permission sets, ensuring least-privilege access principles are applied consistently.
Conduct regular audits of roles, permissions, workflows, SuiteScripts, and saved searches to ensure accuracy, security, and compliance with company confidentiality policies.
Maintain thorough documentation of system configurations, customizations, and change history.
Own and enforce NetSuite access control policies, ensuring sensitive financial, operational, and personnel data is protected in accordance with company confidentiality standards.
Lead periodic access reviews and role recertification processes; remediate findings promptly.
Collaborate with HR, Finance, and Operations leadership to define and maintain appropriate access levels by role and department.
Monitor system activity logs and audit trails for anomalous access or configuration changes.
Serve as the escalation contact for technical and super users requesting the development of workflows, SuiteScripts (SuiteFlow, SuiteScript 1.0/2.x), and advanced saved searches.
Design, build, and test workflows and scripts that automate business processes and reduce manual effort across ERP, Finance, Merchandising, and SuiteCommerce modules.
Review and quality-control customizations developed by internal or external resources prior to deployment.
Maintain a library of reusable scripts, templates, and workflow components for long-term scalability.
Support the ongoing NetSuite implementation, working alongside implementation partners, internal project managers, and functional teams across ERP, Planning & Budgeting, Projects, Merchandising, SuiteCommerce, and Finance modules.
Assist with data migration, integration configuration, User Acceptance Testing (UAT), and go-live cutover activities.
Translate business requirements into technical specifications and system configurations.
Serve as a liaison between end users and the implementation partner during active project phases.
Manage and maintain integrations between NetSuite and third-party systems, including middleware platforms, APIs, and SuiteIntegrator/REST-based connectors.
Provide integration support and troubleshooting for WMS connectivity; direct experience with Infios (formerly Körber) WMS integration is highly preferred.
Support integration touchpoints with Oracle Retail platforms, including Customer Engagement (CE) and xStore POS, where applicable.
Assist with Oracle APEX and Oracle RDS environments integrated into the NetSuite ecosystem, including data flow monitoring and issue resolution.
Provide Tier 2/3 technical support for NetSuite users across all modules, escalating to Oracle/NetSuite support as needed.
Develop and maintain end-user training materials, system guides, and knowledge base documentation.
Facilitate onboarding and access provisioning for new users; manage offboarding and access deprovisioning.
Champion best practices and system adoption across the organization.
