Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the supervision of Business Manager and Supervisor of Communication Associates, Liaisons perform a variety of duties to ensure quality guest services to patients, their families and guests. Liaisons provide oversight of waiting areas to ensure a clean, safe and efficienty run environments. Liaisons provide training, support, recognition and oversight to volunteers assigned to their area. Liaisons provide information to patients and guests in order to ensure a positive patient experience.
EEO/AA/Disability/Veteran
Responsibilities:
1. Performs a wide range of duties to ensure that support and information are available to patient families/visitors in surgical and ICU waiting areas including the Surgical Family Lounge, CTICU, and Emergency Department.
2. Oversees amenities program and assures clean and neat physical environment in the waiting areas.
3. Enhances team concept of this program functioning as a team member in Volunteer & Guest Services, and the Hospital areas where assigned.
4. Enables volunteer staff to provide support services to patient families.
5. Employee is to provide assistance to ensure smooth operations. The employee must also project a positive image of the Department and the Hospital as outlined in the Hospital's customer service standards of behavior.
Qualifications:
EDUCATION
Minimum high school equivalent experience. Associates degree desirable.
EXPERIENCE
Two (2) to four (4) years experience preferred in a healthcare and/or customer service industry including demonstrated experience in problem solving and diffusing and handling sensitive issues with minimal supervision through to completion. Proven outstanding customer service skills and leadership skills. Experience working with volunteers and knowledge of ED/OR/ICU environment helpful.
SPECIAL SKILLS
Excellent interpersonal and communication skills. Must be experienced in working effectively with customers. Ability to speak language(s) in addition to English desired. Ability to work independently and formulate recommendations. Ability to utilize PC applications.
PHYSICAL DEMAND
Some wheelchair transport required.
Additional Information:
Two- 12 hour shifts
Mondays and Thursdays
Hours 6:30am-7pm
