JOB TITLE:
Senior Director, MTA Enterprise Asset Management Value Realization
DEPT/DIV:
Strategic Initiatives
SUPERVISOR:
Deputy Chief, Strategic Initiatives – Enterprise Asset Management
WORK LOCATION:
2 Broadway, New York, NY 10004
HOURS OF WORK:
9:00 am - 5:30 pm (7.5 hours/day, or as required)
SALARY RANGE:
$185,000 - $195,000
This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
Opening:
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
Job Summary:
MTA Enterprise Asset Management (EAM) is a centralized HQ team dedicated to enabling smarter, data-driven decisions across asset management activities for all MTA operating units (NYCT, MNR, LIRR, and TBTA). This team does not manage EAM systems day-to-day; instead, it partners with maintenance, EAM, and capital leaders in each operating unit to identify opportunities where advanced analytics and decision-support tools can improve asset performance and operational efficiency, and subsequently performs the analytics or develops the tech tools.
The Senior Director, EAM Value Realization ensures that MTA operating agencies achieve maximum benefit from EAM systems, most notably via deployment and adaptation of Hexagon/Octave software and related supporting systems. This role focuses on converting system capabilities and maintenance practices into measurable improvements in asset and services reliability, maintenance effectiveness, and operational decision making. The director partners closely with maintenance, operations, EAM, and capital planning teams to guide adoption, optimize workflows, and standardize best practices. The role manages a team of 3–5 professionals dedicated to EAM analytics, deployment support, and continuous improvement.
Responsibilities:
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Value realization for Enterprise Asset Management (EAM) Hexagon/Octave asset management software including:
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Lead efforts across MTA operating units to ensure consistent adoption of Hexagon/Octave EAM and realization of expected operational and reliability benefits.
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Apply deep expertise in EAM best practices to improve data quality, workflows, and system configuration and ease of use for front-line employees.
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Technical advice in the design of the new New York City Bus Octave system, and related management and process modifications
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Create new analytical tools that produce recurring, actionable insights for senior line managers with regard to improving productivity and system reliability
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Deployment and adoption support including:
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Provide hands-on guidance throughout scoping, pre-deployment, deployment, and stabilization phases for new work processes.
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Identify management, interdepartmental, and end-user barriers to adoption and implement practical solutions to streamline maintenance and asset management process workflows.
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Cross Agency Coordination:
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Facilitate knowledge sharing across NYCT, LIRR, MNR, TBTA to ensure operating units leverage lessons learned and avoid common deployment and adaptation challenges.
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Assist in data engineering to ensure the MTA has a common approach to ingesting and analyzing data in an ‘apples to apples’ way
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Coordinate forums, working groups, and structured processes for alignment on system usage and reporting.
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Technical Team Leadership:
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Manage a team of 3–5 analysts, data scientists, and other specialists focused on analytics, modeling, value tracking, and workflow optimization.
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Provide coaching, set priorities, and foster a culture of continuous improvement.
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Performance Measurement and Improvement:
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Support establishment of KPIs that demonstrate performance and cost baselines and improved reliability, optimized maintenance, and enhanced decision-making enabled by EAM systems.
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Ensure ability to translate system data into actionable insights for operations and capital planning.
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Create new analytic reports via a data lake zone that draws from all relevant systems to provide end-to-end insights from EAM, supply chain, and schedules
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Continuous Improvement:
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Identify gaps in Hexagon/Octave usage, reporting, configuration, or data integrity.
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Recommend enhancements and support standardization across operating agencies.
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Where sensible, directly perform the enhancements in our technology systems
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Stakeholder Engagement:
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Build strong relationships with maintenance, operations, EAM system teams, Information Technology, and capital planning to ensure alignment and sustained improvements.
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Support change management efforts tied to workflow updates and new analytical tools.
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External Consultant Support:
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Support scoping and oversight of consultant engagements related to asset management, data development, data analytics, and EAM system improvements.
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Ensure consultant deliverables provide measurable impact and a clear return on investment.
Required Knowledge/Skills/Abilities:
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Must have foundational knowledge of Enterprise Asset Management systems (eg Hexagon/Octave, or similar database tools) and experience utilizing EAM processes and analytics to improve asset productivity.
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General knowledge and awareness of ISO 55000 principles and asset management best practices.
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Must have familiarity with heavy asset maintenance activities, preferably for rail and buses and large fixed infrastructure.
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Excellent communication and interpersonal skills.
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Excellent organizational and presentation skills.
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Demonstrated ability to work with all internal levels across the MTA’s operating units
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Must be able to follow through with implementation in a complex organization and assess need for adjustments to achieve success.
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Ability to prioritize among competing needs and opportunities and manage multiple projects at the same time.
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Demonstrated ability to communicate effectively on both technical and change management topics with key internal stakeholders.
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Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area(s) of responsibility.
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Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
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Demonstrated analytical capabilities and quantitative skills.
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Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.
Required Education and Experience:
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Bachelor’s degree in Business, Transportation, Technology, Public Policy, or a related field from an accredited college.
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Minimum 7-10 years of highly related experience in relevant organizational functions.
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Minimum 3 years directly managing a team of at least three professional staff, or 5 years with indirect management experience of at least 3 in major project settings
The Following is/are preferred:
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Master’s degree in a related field.
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Experience in engaging/managing engineering or management consultant engagements
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Attainment of or in the process of attaining specific functional licenses or certifications in the area of specialty, if applicable.
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Familiarity with the MTA’s policies and procedures.
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Familiarity with the MTA’s collective bargaining procedures.
Other Information
May need to work outside of normal work hours (i.e., evenings and weekends)
Travel may be required to other MTA locations or other external sites.
According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
