Blaze Heating, Cooling, Electrical, Plumbing Generators is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!
What we offer:
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Weekly Pay & Paid Training
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Medical, Dental, Vision Insurance
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Health Savings Account
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Short & Long Term Disability
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Company Paid Life Insurance
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PTO including vacation and holiday
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Matching 401(k) 4% Match + ROTH IRA
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On-going training & development
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Plus growth opportunities
What you will do:
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Respond to customer inquiries via phone or email in a timely and professional manner.
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Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
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Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
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Confirm appointments with customers and make any necessary adjustments to schedules.
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Ensure accurate data entry and update customer records in the CRM system.
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Monitor job status and coordinate with the field staff to ensure timely service delivery.
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Provide customers with accurate information regarding service options, availability, and pricing.
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Manage and prioritize a high volume of calls to ensure efficiency and productivity.
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Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
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Communicate with customers about promotions, discounts, and available services.
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Demonstrates strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously, including Five9, Microsoft Teams, ServiceTitan, Hatch, and Dexcomm (third‑party overflow partner).
What you bring:
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Minimum of 1-2 years of experience in customer service, preferably in the Trades (HVAC, Plumbing or Electrical) industry.
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Experience using ServiceTitan (preferred, but not required)— familiarity with dispatching, job documentation, invoicing, or field workflows is a plus; we’re happy to train the right candidate without prior ServiceTitan experience.
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Excellent verbal and written communication skills.
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Strong organizational and time management abilities.
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Ability to multitask and manage high volumes of inbound and outbound calls.
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Proficient in using customer service software and CRM systems.
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Positive attitude and a strong commitment to customer satisfaction.
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Ability to work in a fast-paced environment.
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Willingness to learn and adapt to new technologies and procedures.
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May conduct a pre-employment background check and drug test, subject to applicable law
HOURS:
Training for the first four weeks M-F 8 AM - 5 PM
Sunday - Thursday flexible 8 hr shift (10-7)
OR Sun - Thursday 8 AM - 7 PM;
(weekdays in office; weekends remote)
Pay Range:
$50,000 - $60,000+/yr (including SPIFF/commission)
If this sounds like something you would like to join for a long-term career move, apply today!
