The Opportunity:
The Food & Beverage / Events Banquet Captain provides the Food & Beverage (F&B) Department with administrative and operational support as well as assists the Events Department with leads, contracts, and execution. The person in this role will provide a personable, unique, and indulgent guest experience for event inquiries that ensures the highest standards of quality.
An F&B / Events Banquet Captain must have the ability to resolve conflict and a thorough understanding of Bunkhouse policies. Furthermore, an F&B / Events Banquet Captain must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.
Who We Are:
In the mid-1950s and 1960s, the Terrace Motor Hotel sat on the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14-acre stretch off South Congress spanning five city blocks, including the Terrace Motor Hotel, eventually came to be owned by legendary musician Willie Nelson. In the 70s, he started Austin Opry House, a famous 1,700 seat music venue, and also built apartments for musicians and traveling road crew. We aim to honor our heritage and provide the same effervescent home to all who pass through.
We’re Proud to Offer Exceptional Benefits, which Include:
Medical, Dental, Vision, 401K with company match
Free room nights, Discounted and Friends & Family Room Rates
Generous Paid Time Off
Work-life benefits including wellbeing initiatives such as a complimentary Headspace
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
Key Responsibilities:
Oversee banquet function activities to meet the expectations of client and hotel standards in terms of appearance, set-up, service, and food quality.
Coach servers, bartenders, and bussers through daily functions to train, retrain, ensure and maintain meeting the expectations of client and hotel standards in terms of appearance, set-up, service and food quality.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain complete knowledge of/comply with and enforce all departmental policies/service procedures/standards.
Maintain complete knowledge of/comply with and enforce all departmental policies/service procedures/standards.
Reviewing the BEO (Banquet Execution Order) before each event with the sales team.
Pull and return liquor, beer, and wine for all events and complete consumption sheet for sales team.
Ability to write and provide event staff with a Run of Show for every event detailing all pertinent information prior to the event.
Communicates with Chef and kitchen staff to coordinate timing needs for all food/ client requests.
Walk through the event space, ensuring all equipment are operational and to report any issues with the space or equipment to the appropriate department
Meet and keep constant communication with the client, resolve guest complaints, ensuring guest satisfaction when needed.
Oversees the closing of the event, ensuring all proper closing procedures are executed
Completes all closing reports at the conclusion of each event
Attend relevant meetings
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
