Shift Schedule:
- M-F 8:00 AM–4:30 PM + On-call rotation, rotating weekend clinical supervision, occasional evening coverage, needs to be comfortable being on call
Job Description:
The Clinical Operations Manager provides strategic leadership for residential, partial hospitalization (PHP), and intensive outpatient (IOP) behavioral health programs. This role blends clinical expertise with operational management, ensuring exceptional patient care, regulatory compliance, and efficient program performance. The manager leads multidisciplinary teams, oversees staffing and resource planning, drives quality improvement initiatives, and partners with referral sources and community stakeholders to support program growth and patient outcomes.
Key Responsibilities:
- Oversee both group and 1-on-1 clinical sessions and provide clinical feedback
- Support clinician development
- Performance management: 1-on-1 with staff, any write-ups required, attend new rollout meetings and be able to speak on new policies that leadership is looking to roll out.
- Lead daily operations across behavioral health programs to ensure safe, effective, and patient-centered care.
- Supervise and develop clinical and support staff while fostering a culture of accountability and collaboration.
- Monitor program performance, patient access, census, and key operational and clinical metrics to improve outcomes.
- Ensure compliance with regulatory, accreditation, and documentation standards.
- Support crisis management, patient safety initiatives, and continuous quality improvement efforts.
- Manage budgets, staffing resources, and program capacity to align with organizational goals.
- Build and maintain strong relationships with referral partners, payers, and community organizations.
Required:
- Active Wisconsin independent clinical license: (LPC, LMFT, or LCSW)
- Must be independently licensed and able to provide clinical supervision and sign off on supervision hours
- Master’s degree
- Clinical supervision experience
- Operational leadership experience
- Behavioral health background
- Experience with CBT (Cognitive Behavioral Therapy) and DBT (Dialectical Behavior Therapy)
- Textbook knowledge minimum of ERP (Exposure and Response Prevention)
- Performance management experience (coaching, employee development, evaluations, corrective action/write-ups, policy implementation experience)
- Comfortable working 100% onsite
- Open to occasional evening responsibilities
- Willing to participate in on-call and weekend supervision rotation
Pay: $85,000.00 - $113,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
