Overview
Join our dynamic team as a Debt Collection Agent and play a vital role in maintaining healthy financial relationships with our clients. In this energetic and fast-paced position, you will actively engage with customers to recover outstanding payments, ensuring clarity and professionalism in every interaction. Your expertise will help optimize the revenue cycle management process while providing exceptional customer service. This paid position offers an exciting opportunity to develop your skills in financial concepts, negotiation, and medical billing within a supportive environment committed to your growth.
Responsibilities
- Contact delinquent accounts via phone using excellent phone etiquette to negotiate repayment plans and resolve outstanding debts
- Analyze accounts receivable data to identify overdue payments and prioritize collection efforts
- Communicate clearly and professionally with customers, explaining billing details, medical terminology, CPT coding, ICD-10 codes, and account statuses
- Reconcile accounts by reviewing account analysis reports, debits & credits, and performing account reconciliation procedures
- Collaborate with internal teams on revenue cycle management processes, including medical billing and accounts payable workflows
- Maintain accurate records of collection activities, payment agreements, and account updates in financial software and accounting systems
- Apply negotiation skills to reach mutually beneficial payment arrangements while adhering to compliance standards
Requirements
- Proven experience or familiarity with medical collection processes and accounts receivable management
- Strong understanding of financial concepts such as debits & credits, account reconciliation, and revenue cycle management
- Excellent phone etiquette combined with customer service skills to handle sensitive conversations effectively
- Knowledge of medical terminology, CPT coding, ICD-10 coding, and medical billing procedures is highly desirable
- Proficiency in financial software and accounting software used for account analysis and reconciliation
- Ability to interpret financial data accurately and perform basic math calculations efficiently
- Effective negotiation skills to facilitate payment agreements while maintaining positive customer relationships
Join us if you’re motivated by challenges, thrive on building solutions through clear communication, and want to make a meaningful impact on our organization’s financial health. We value energetic professionals eager to grow their expertise in the healthcare finance field!
Pay: $17.00 - $28.00 per hour
Benefits:
Work Location: Remote
