The Medical Assistant provides clinical and administrative support to ensure efficient patient care delivery in a medical office environment. Responsibilities include direct patient care, assisting providers with clinical tasks, preparing patients for examinations, and supporting front-office functions as needed. The Medical Assistant performs duties in accordance with clinical protocols, safety standards, and organizational policies.
Essential Duties & Responsibilities
Prepare exam rooms and assist providers with patient care and procedures
Obtain and document patient vital signs and medical history in EMR (NextGen)
Explain procedures and treatments to patients to promote understanding and comfort
Administer medications and treatments as directed by provider and within certification scope
Observe and document patient conditions, reporting changes to provider promptly
Assist with patient education and discharge instructions as directed by provider
Schedule diagnostic tests and procedures ordered by provider
Answer and triage patient calls; address questions regarding tests, results, and medications; respond same day
Communicate professionally with physician offices, facilities, and vendors; coordinate external scheduling
Maintain patient confidentiality and comply with HIPAA standards at all times
Work cross-functionally to support clinic operations and maintain workflow
Travel to satellite locations as needed
Perform other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Licensure/Certification
Experience
Language Skills
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Ability to read and interpret documents such as safety rules and procedure manuals.
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Ability to communicate effectively with patients, staff, and providers
Skills & Competencies
Proficiency in electronic medical record systems (NextGen preferred)
Strong written and verbal communication skills
Professional telephone etiquette and interpersonal skills
Ability to manage multiple tasks and prioritize in a fast-paced environment
Strong attention to detail and accuracy
Ability to maintain confidentiality and exercise sound judgment
Physical & Mental Requirements
Frequent walking, standing, and sitting
Regular use of hands, fingers, and clinical instruments
Occasional bending, stooping, and reaching
Lift/move up to 10 lbs regularly and up to 25 lbs occasionally
Visual acuity required for close work, distance, and peripheral vision; ability to adjust focus
Ability to work in a busy clinical environment and respond calmly under pressure
Competencies
Problem Solving & Judgment: Identifies and resolves issues promptly; uses sound reasoning and appropriate judgment, including in fast-paced or sensitive clinical situations; escalates concerns when necessary.
Customer Service & Patient Care: Responds promptly and professionally to patient, staff, and external requests; provides compassionate support; handles difficult or emotional situations with empathy and composure.
Interpersonal Skills: Maintains confidentiality at all times; listens effectively without interrupting; manages conflict calmly and constructively; interacts respectfully and courteously with patients, families, and team members.
Oral Communication: Communicates clearly and professionally; listens actively and seeks clarification as needed; responds appropriately to questions, concerns, and clinical instructions.
Professionalism: Maintains composure under pressure; treats others with respect; demonstrates ethical conduct, accountability, and reliability in all patient-care duties.
Quality & Attention to Detail: Ensures accuracy and thoroughness in documentation, clinical tasks, and workflow; adheres to established standards, safety practices, and patient-care protocols.
Teamwork: Works cooperatively with colleagues; supports team goals; demonstrates a positive attitude and willingness to assist others in delivering high-quality patient care.
Attendance & Dependability: Maintains consistent and timely attendance; ensures responsibilities are covered when absent; follows instructions; meets deadlines; completes work thoroughly and reliably.
Initiative: Takes proactive action; seeks opportunities to assist patients and coworkers; contributes to improving processes and enhancing overall clinic operations; actively pursues learning opportunities.
Shift/Schedule:
- Full-time, Monday to Thursday, 8:30 am to 5 pm
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Friday 8:30 am to 3:00pm
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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401(k)
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Life insurance
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Disability insurance
Interview Process:
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Selected applicants will be invited to an in-person interview at the Heart Center and must take and pass a proctored Medical Assistant knowledge exam to be considered for interview with hiring manager.
We're looking for someone passionate and eager to contribute to our growing team. If this opportunity aligns with your career goals and expertise, we'd love to hear from you.
