Wilson-McShane Corporation, a third party administrator for Taft-Hartley funds, is a seeking a full-time Support Services Supervisor in our Bloomington, MN office.
Essential duties and responsibilities include the following:
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Supervise and support the day-to-day operations of the Support Services team
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Support hiring, onboarding, and training of new team members
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Ensure service levels, response times, and quality standards are consistently met
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Foster a positive, accountable, and service-oriented team culture
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Identify opportunities to streamline workflows, create efficiencies, and monitor team performance
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Maintain department policies and procedures
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Identify and lead continuous process improve initiatives
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Backup the Support Services team
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Understand employee complaints and work to reach a solution, escalating issues when necessary
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Maintain effective communication and working relationships with management, staff, and external entities
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Track attendance, time-off requests, and approve timesheets
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Other duties and projects as assigned
This is an exempt position with a compensation range of $63,500 - $66,000 per year.
The benefits offered include the following:
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Low Deductible Health, Prescription Drug and Dental Benefits
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Voluntary Vision, Accident, Critical Illness and Pet Insurance
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Flexible Spending Account (FSA)
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Employer Contribution to 401(k) & Employee Stock Ownership Plan (ESOP)
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401(k) and Roth 401(k)
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Paid Holidays and Paid time off
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Dependent Care Reimbursement Account
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Life Insurance and AD&D
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Employee Assistance Program, including access to confidential counseling (virtual and in-person)
To perform the job successfully, an individual should have the following qualifications:
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2+ years of supervisory experience preferred
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Proficient with Microsoft Office (Word, Excel)
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Strong interpersonal, communication, and coaching skills
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Ability to balance hands on work with leadership responsibilities
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Proven problem solving and organizational skills
To perform the job successfully, an individual should demonstrate the following competencies:
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Customer Service: Respond promptly to requests for service and assistance
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Communication: Listen and ask for clarification when appropriate, respond to questions, write clearly and informatively
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Professionalism: Approach others tactfully, react well under pressure, accept responsibility for own actions, follow through on commitments, be a team player
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Dependability: Follow instructions, respond to management direction, keep commitments
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Attendance & Punctuality: Consistently at work and on time, ensure work responsibilities are covered when absent
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Adaptability: Adapt to changes in the work environment and able to prioritize duties
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Quality: Demonstrate accuracy and thoroughness, look for creative ways to improve and promote quality, monitor own work to ensure quality
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Quantity: Meet productivity standards, complete work in timely manner, strive to increase productivity, work quickly and manage multiple tasks at the same time
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Judgment: Display willingness to make independent decisions when needed and include appropriate people in decision-making process
