Job Description
SOCIAL MEDIA COORDINATOR
Position Summary: The Social Media Coordinator is responsible for executing Toysmith’s social media presence across multiple platforms through content creation, publishing, community engagement, and creator coordination. This role plays a key part in growing brand awareness, increasing customer engagement, and supporting business growth through measurable social media performance
The ideal candidate is creative, highly organized, trend-aware, and passionate about social media. This position requires a strong understanding of platform-native content, short-form video, and social media trends, along with the ability to collaborate cross-functionally and execute content strategies that support business objectives.
This role requires a self-starter who is comfortable working independently, managing multiple projects, and taking ownership of assigned initiatives in a hybrid work environment. The ideal candidate is proactive, resourceful, and able to identify opportunities to improve Toysmith's social media presence while driving measurable business results.
Key Responsibilities:
1. content creation & execution
- Create, film, edit, and publish social media content across TikTok, Instagram, Facebook, LinkedIn, and other emerging platforms
- Produce engaging short-form video content including product demonstrations, lifestyle content, educational content, trend-based content, and promotional campaigns
- Develop captions, text overlays, hooks, graphics, and supporting creative assets
- Ensure content aligns with Toysmith’s brand voice, visual identity, and marketing objectives
- Capture both polished brand content and creator-style content designed for platform engagement
- Assist with photography, video shoots, and content collection for social media initiatives
2. social media management
- Execute monthly and weekly social media content calendars
- Schedule and publish content across social media platforms
- Support campaigns related to product launches, seasonal promotions, retail partnerships, and marketing initiatives
- Monitor social channels to ensure consistent brand representation and messaging
- Maintain organization of content assets, creative files, and publishing schedules
- Stay current on platform updates, emerging trends, and best practices
- Take ownership of assigned social media projects from concept through execution while managing priorities and meeting deadlines with minimal supervision.
- Proactively identify opportunities to increase brand awareness, engagement, and audience growth through new content ideas, emerging platform features, and industry trends.
3. community engagement
- Manage day-to-day engagement across social media platforms
- Respond to comments, direct messages, tagged content, and community interactions in a timely manner
- Encourage audience participation and foster positive brand engagement
- Monitor customer feedback and escalate issues when appropriate
- Share recurring customer insights, questions, and trends with internal teams
4. creator & user-generated content support
- Assist with creator outreach, communication, and relationship management
- Coordinate product shipments and seeding programs for influencers and content creators
- Organize and maintain creator content libraries and user-generated content assets
- Track creator partnerships and campaign deliverables
- Identify opportunities to repurpose and amplify high-performing creator content
5. performance tracking & reporting
- Own social media performance metrics and provide regular reporting, insights, and actionable recommendations to leadership.
- Monitor engagement, audience growth, reach, impressions, clicks, and other key performance indicators.
- Identify top-performing content and recurring engagement trends.
- Use data and analytics to continuously improve content performance and overall business impact.
- Recommend new content strategies, campaigns, and platform opportunities based on performance results.
Required Qualifications
- 2+ years of experience in social media management, content creation, digital marketing, or a related field
- Strong understanding of TikTok, Instagram, Facebook, LinkedIn, and short-form video content
- Experience filming, editing, and publishing social media content
- Proficiency with content creation and editing tools such as CapCut, Canva, Adobe Premiere, or similar platforms
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple projects and deadlines simultaneously
- Creative, proactive, and collaborative mindset
- Demonstrated ability to work independently, manage multiple priorities, and take ownership of projects in a hybrid work environment.
- Self-motivated with strong initiative and the ability to identify opportunities for continuous improvement.
- Results-oriented with an understanding of how social media performance contributes to brand awareness and business growth.
- Experience with consumer products, retail, toys, or family-focused brands preferred.
Physical Requirements and Working Conditions: Working conditions are typical of an office environment with regular interaction with an operational warehouse. The role requires the ability to sit, stand, walk, use a computer and phone, and communicate effectively. Occasional lifting of up to 25 pounds may be required. The employee must be able to remain focused while managing multiple priorities simultaneously. Noise levels are typically low to moderate.
