HVAC Dispatch/ Invoicing Coordinator
This position will provide mainstream support to the Operations of Krauss Company by scheduling service calls and assigning work teams. The type of work involved in this position includes specialized support, technical and administrative work involving a high degree of independent judgment and action engaged in a variety of administrative activities. Work involves responsibility for making some independent decisions based upon direction of the Service Manager and knowledge of the company’s operations, policies, and procedures.
About Us: Krauss is the oldest and most respected commercial and industrial heating and air conditioning company in Tampa Bay area offering businesses a wide selection of products, services, and solutions. For over 100 years, we have built a reputation for service, quality and reliability that cannot be matched by any other heating and air conditioning company in the region.
Essential Duties:
- Coordinates and schedules all service work for maintenance, quoted work, T&M, warranty, start-ups
- Professionally interacts with customers and prioritizes scheduling
- Efficiently assigns and technicians to tasks, maintains on-call schedule assignments
- Ensures all calls are promptly set up and dispatched to technician devices
- Reviews calls are updated, completed, and closed daily
- Reviews calls and adds inventory
- Purchases and schedules equipment and parts as needed
- Invoices completed calls
- Works in conjunction with Service Manager to resolve service or billing issues
- Reviews, approves, and posts technician hours and submits to payroll
- Prepares quotes for small repairs
Requirements:
- Prior Experience in a Dispatch setting preferred
- Comprehensive knowledge of office practices, procedures, systems, and equipment.
- Accurate grammar, composition, and spelling.
- Comprehensive knowledge of computer systems and software, Microsoft Dynamics a +
- Ability to multi-task and work in a high-volume environment
- Ability to make independent decisions when needed.
- Ability to maintain a high level of discretion when dealing with sensitive/confidential information.
- Consistent and Reliable attendance a must.
- Ability to work overtime during high-volume periods
Benefits & Perks:
- Comprehensive Medical & Dental Plans
- 401(k) plan with discretionary company match
- 100% Company paid $50,000 life insurance policy
- Option to buy additional life coverage without a physical or questionnaire
- Short-Term Disability Option
- Legal Resources Insurance Option
- Colonial products; cancer, accident, enhanced hospitalization, critical illness, & enhanced dental
- Paid holidays and vacation leave
- Employee referral incentives
Pay: $16.00 - $20.00 per hour
Subject to random and post-accident substance abuse screen
Krauss Company is an Equal Opportunity Employer.
