Transportation Supervisor

Biddeford Saco Old Orchard Beach Transit
Biddeford, ME

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Job Details

$33 - $36 an hour

Qualifications

CDL B
Customer communication
Confidential information handling
Passenger Endorsement
Coaching
Incident management software
Workplace dispute resolution
Radio communication systems
High school diploma or GED
Driver's License
Labor contracts
Air Brake Endorsement
Documentation Handling
Time & attendance systems

Full Job Description

PM and Weekend Positions Available
Pay Range: $33.00 – $36.00 per hour
Department: Operations
Reports to: Operations Manager
FLSA Status: Non-Exempt / Hourly

BSOOB Transit is seeking qualified candidates for Transportation Supervisor positions to
support safe, reliable, professional, and efficient public transportation service. We
currently have openings for PM Supervisor and Weekend Supervisor assignments.

The Transportation Supervisor is a front-line leadership position responsible for supporting
daily transit operations, assisting operators, monitoring service performance, responding
to service issues, and helping ensure a positive experience for customers and staff.

Available Assignments
PM Supervisor Assignment
The PM Supervisor supports afternoon, evening, and end-of-service operations. This
position helps oversee daily service, operator support, service disruptions, shift
transitions, customer concerns, and other operational needs during the later part of the
service day.

Weekend Supervisor Assignment
The Weekend Supervisor supports weekend operations, including fixed-route, trolley,
seasonal, peak-demand, and other assigned transportation services. This position plays
an important role in maintaining service reliability, operator support, and customer service
during weekend operations.

Specific days and hours may vary based on service needs, staffing levels, seasonal
demand, special events, emergency response, and coverage requirements.

Position Summary
Transportation Supervisors serve as primary points of contact for operators, customers,
and operations staff. The position requires sound judgment, calm decision-making, clear
communication, consistent documentation, and the ability to respond effectively to
service disruptions, staffing issues, accidents, incidents, customer concerns, and other
operational needs.

While daily assignments may vary by shift, season, staffing level, or operational need, all
Transportation Supervisors share responsibility for supporting the overall performance,
safety, reliability, and professionalism of the transportation department.

Key Responsibilities

Supervise fixed-route, trolley, seasonal, and other assigned transportation

operations.

Monitor service performance, route adherence, on-time performance, operator

activity, customer concerns, and daily operational conditions.

Make timely operational decisions and respond to service disruptions, detours,

missed trips, passenger issues, vehicle issues, staffing concerns, accidents,
incidents, and emergency situations.

Coordinate with supervisors, dispatch, maintenance, administrative staff, and the

Operations Manager to support daily service, shift transitions, seasonal service,
special events, and peak-demand operations.

Provide leadership, direction, coaching, and support to operators while maintaining

respectful and professional working relationships.

Monitor, address, and document operator performance concerns related to safety,

customer service, schedule adherence, route adherence, radio communication,
attendance, professionalism, and work rules.

Assist with operator scheduling, staffing coverage, open work, call-outs,

timekeeping, punch corrections, work-hour monitoring, and related operational
adjustments as assigned.

Support operator training, coaching, retraining, certification tracking, safety

initiatives, and related compliance activities as assigned.

Complete and maintain accurate documentation related to operations, service

issues, customer concerns, employee matters, accidents, incidents, training,
timekeeping, safety, and compliance.

Follow agency accident, incident, safety, and emergency response procedures,

including the use of See-Say-Now and other required reporting systems.

Communicate with customers in a calm, professional, respectful, and helpful

manner.

Use transportation-related software, hardware, radios, communication systems,

real-time passenger information systems, scheduling tools, timekeeping systems,
reporting platforms, and other agency technology.

Communicate operational concerns, recurring issues, staffing needs, customer

trends, and service improvement opportunities to the Operations Manager.

Substitute as an operator when necessary.

Minimum Qualifications

High school diploma or equivalent required.
Valid driver’s license and safe driving record required.
CDL Class B license with passenger endorsement and no air brake restriction

required.

One to three years of supervisory experience preferred.
Experience in public transportation, dispatch, operations, customer service, safety,

training, or a related field preferred.

Strong communication, leadership, coaching, conflict-resolution, organizational,

and documentation skills.

Ability to make sound decisions in fast-paced, stressful, or changing operational

conditions.

Ability to multitask, prioritize competing needs, work independently, and coordinate

effectively with supervisors, operators, management, and customers.

Ability to understand and apply agency policies, procedures, work rules, and

applicable collective bargaining agreement provisions.

Ability to use transportation technology, radios, scheduling tools, timekeeping

systems, reporting platforms, and other assigned systems.

Ability to maintain confidentiality and exercise good judgment when handling

personnel, customer, operational, or safety-related matters.

Physical Requirements
This position may require sitting for extended periods, including when driving or performing
dispatch/supervisory functions. The position may also require standing, walking,
crouching, kneeling, bending, pulling, pushing, climbing, and moving throughout vehicles,
facilities, and field locations as needed.

Candidates must meet all applicable FTA, FMCSA, DOT, and agency physical requirements
applied to transportation operators when performing driving duties.

Essential Operations Position
Transportation Supervisors are considered essential operations employees. This position
may require early mornings, evenings, weekends, occasional holidays, extended service
days, seasonal service support, emergency response, and participation in on-call
coverage based on operational needs.

Why Join BSOOB Transit?
BSOOB Transit provides public transportation services that help connect the communities
we serve. Transportation Supervisors play an important role in supporting safe, reliable,
customer-focused service while helping operators succeed in their daily work.

This is a hands-on leadership opportunity for someone who is dependable, calm under
pressure, service-focused, and able to make sound decisions in a fast-paced
transportation environment.

Apply Now

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