Position Highlights:
Join a dynamic enrollment team dedicated to helping achieve RIT’s enrollment goals. In this role, you will support the enrollment team and in particular the events and visit team by greeting and checking-in our visitors. In addition, to serving as the front-desk specialist for our Bausch & Lomb Center they will coordinated tasks essential to delivering a high‑quality campus visit experience. This position offers the opportunity to make a direct impact on the institution’s student recruitment efforts through positive customer service and support of our visitors.
Key responsibilities include:
Visitor Experience & Front Desk Operations — Serve as the primary front desk greeter, delivering a welcoming, organized, and service‑oriented lobby experience for all prospective students and families.
Communication Management — Manage and respond to visit‑related phone calls and emails to ensure timely, accurate support for visitors and campus partners.
Visit Scheduling & Coordination — Schedule daily campus visits and coordinate additional meetings with academic departments and other campus partners as needed.
CRM & Data Management — Utilize the department’s CRM to load visit events, process registrations, and run/resolve visit‑related queries to maintain accurate and efficient visit operations.
Student Staff Oversight — Train, supervise, and support front desk student workers to ensure consistent, high‑quality service and smooth daily operations.
Materials & Hospitality Management — Manage inventory and assembly of visit materials and oversee hospitality supplies to maintain a professional and welcoming environment.
Essential Duties & Responsibilities
- Processes applications and related documents for various student types, ensuring accuracy and completeness
- Provides comprehensive guidance and support to prospective students and their families through multiple communication channels, including phone, email, and in-person interactions
- Manages the logistics of campus visits, ensuring a welcoming and informative experience for visitors
- Assists the admissions team with the preparation and execution of events, such as open houses, information sessions, and orientation programs
- Identifies and troubleshoots errors in the application process, implementing effective solutions to ensure smooth operations
- Maintains accurate and up-to-date records of applicant information and communication logs in the admissions database
- Works closely with other departments, such as financial aid, academic advising, and student services, to provide a seamless admissions experience
- Other duties as assigned
Knowledge, Skills, & Abilities
- Knowledge of administrative processes, including supply ordering, inventory tracking, and facilities management
- Knowledge of admissions processes, including understanding the procedures and requirements for processing applications
- Knowledge of student information systems
- Skill in identifying issues in the application process and implementing solutions to ensure smooth operations
- Skill in providing support and creating positive experiences for prospective students and their families
- Ability to provide guidance and offer clear and accurate information to prospective students and their families about the admissions process
- Ability to quickly adjust to changes in procedures, policies, and technology used in the admissions process
Minimum Education & Experience
- High School diploma or GED
- 1 year of relevant experience
- Equivalent combination of experience and education may be considered
Job Level Overview
Operations, Administrative, Service, or Technical Support Level 1 - An entry-level role building knowledge and skills. Performs routine, well-defined, easy-to-understand tasks that can typically be learned in a short period of time. Work is performed under close supervision using clearly prescribed methods and detailed instructions.
FLSA Category
Non-Exempt
Work Location
On Campus
Compensation
$16.90 - $25.40 Hourly
Application Materials
When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.
Cover Letter, Curriculum Vitae or Resume
Candidates must be eligible to work in the United States.
Additional Details
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.
If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected] . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
