Position Overview
Client Support Service Professionals handle inbound client calls related to account and service inquiries. The role requires accuracy, efficiency, and a strong commitment to delivering high-quality client service while meeting performance metrics in a fast-paced environment.
Key Responsibilities
- Respond to incoming client calls regarding account, product, and service inquiries
- Support cash management products, online platforms, and mobile applications
- Resolve issues efficiently while adhering to company policies and procedures
- Meet or exceed quality, productivity, and client satisfaction metrics
- Document client interactions accurately in internal systems
- Work collaboratively in a team-oriented service environment
Qualifications
- College degree or prior call center experience preferred
- Strong communication and customer service skills
- Ability to multi-task and adapt in a high-volume environment
- Detail-oriented with strong problem-solving abilities
- Comfortable using multiple systems and tools
Work Environment
- Fast-paced, performance-driven service center
- Collaborative, team-focused culture
About Us
Compunnel Inc. boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We specialize in serving sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.
TA01
Job Types: Contract, Temporary
Pay: $19.00 per hour
Work Location: In person
