Core Competencies
1. Teamwork
Works well with others, supports teammates, adaptability across positions, asks questions and is reliable.
2. Punctuality
Shows up to work on-time consistently, responsive, and great time management skills. Flexible schedule a plus. On-call and weekends may be required.
3. Customer Service
Listens and acts, provides patience and empathy, effective conflict resolution skills, and provides a positive tenant experience. Strong Customer Service skills required.
4. Technical Knowledge
Works well under pressure, uses problem solving skills, and has a basic knowledge of Microsoft Office Suite, iPhone, iTunes, and Adobe Acrobat. Working knowledge of typical office equipment such as computers, phones, printers, etc.
5. Drive
Self-motivated with a desire to learn and willing to go above and beyond, works well with minimal or no supervision. Driven to learn more and take on more responsibility.
Key Responsibilities
-
Train, coach, and support leasing agents
-
Serve as a backup for leasing duties, including tours and applications
-
Prepare and manage property documentation, including lease violations, amendments, delinquency notices, and resident communications
-
Ensure all documentation is accurate, compliant, and aligned with company policies
-
Maintain property audit systems and ensure regulatory compliance
-
Manage the security deposit process, including move-out walk-throughs, vendor coordination, make-ready scheduling, and vacancy reporting
-
Support the Community Manager with eviction processes as needed
-
Assist the Maintenance Supervisor with work orders, vendor invoices, and scheduling
-
Provide operational and staffing support to sister properties when required
-
Attend staff meetings, including safety, training, corporate, and development meetings
-
Stay informed on housing industry regulations, trends, and market conditions
-
Conduct periodic property inspections and coordinate maintenance appointments
-
Serve as a liaison between residents, corporate staff, ownership, vendors, and regulatory agencies
-
Assume Community Manager responsibilities in their absence
-
Perform additional duties as assigned
Physical Requirements
-
Ability to walk, stand, sit, stoop, kneel, and climb stairs regularly
-
Ability to work indoors and outdoors in varying weather conditions
-
Ability to work in an office environment for extended periods
-
Ability to respond to urgent business needs on short notice
Qualifications
-
Previous experience in property management preferred
-
Knowledge of leasing practices and basic real estate law
-
Familiarity with Fair Housing, Fair Credit Reporting, and Equal Housing regulations preferred
We are seeking a motivated and dynamic Assistant Community Manager to join our team and support the daily operations, growth, and profitability of a multi-family apartment community. This role plays a key part in delivering exceptional resident experiences while supporting leasing, maintenance, and compliance efforts.
Core Competencies
1. Teamwork
-
Collaborates effectively with colleagues across departments
-
Adaptable and willing to assist in multiple roles as needed
-
Dependable, proactive, and comfortable asking questions
2. Punctuality & Reliability
-
Consistently arrives on time and meets deadlines
-
Strong time-management and responsiveness
-
Flexible schedule preferred; on-call duties and weekends may be required
3. Customer Service
-
Provides professional, patient, and empathetic service
-
Strong conflict-resolution and problem-solving skills
-
Committed to creating a positive and welcoming resident experience
4. Technical Proficiency
-
Works well under pressure using sound judgment
-
Proficient with Microsoft Office Suite, iPhone/iOS, Adobe Acrobat
-
Comfortable using standard office equipment and property management systems
5. Drive & Initiative
-
Self-motivated with minimal supervision
-
Eager to learn, grow, and take on additional responsibility
-
Demonstrates ownership and accountability in all tasks
