We are looking for a highly organized, personable, and dependable Sales & Administrative Lead to help manage the daily flow of customer quotes, job scheduling, vendor orders, and inventory needed for customer jobs.
This is not just a basic office position. We need someone who can keep track of many small details, follow through on every task, communicate clearly with customers, and help resolve workflow issues before they become bigger problems.
Fireplace knowledge is not required. We can teach the products, vendors, and industry details. What we need is someone who is organized, proactive, friendly, and capable of keeping jobs moving from quote to completion.
Responsibilities
Responsibilities include:
Managing customer quote requests from start to finish
Answering customer calls and emails in a friendly, professional manner
Preparing, sending, and following up on customer quotes
Scheduling jobs and coordinating timing with customers and the service team
Ordering inventory, materials, and supplies needed for scheduled jobs
Contacting vendors for pricing, availability, order status, and delivery updates
Tracking open quotes, pending orders, scheduled jobs, and backordered items
Keeping customers updated on quote status, job scheduling, and order delays
Maintaining accurate notes, job files, logs, whiteboards, or office tracking systems
Communicating clearly with coworkers so everyone knows the status of each job
Identifying workflow problems and helping create better office processes
Making sure small details do not fall through the cracks
We are looking for someone who is:
Highly organized and detail-oriented
Excellent at follow-through
Personable and professional with customers
Comfortable talking on the phone and through email
Able to manage multiple open tasks at once
Proactive instead of waiting to be told every next step
Good at solving small workflow issues and keeping things moving
Dependable, consistent, and willing to take ownership of their work
Comfortable learning new products, vendors, and office procedures
Able to stay calm and helpful when customers need answers
Experience
Fireplace experience is not required.
Helpful experience may include:
Customer service
Office administration
Scheduling
Sales support
Order entry
Vendor communication
Service office work
Dispatching
Purchasing or inventory ordering
Construction, trade, repair, or home service office experience
The right person does not need to know our industry on day one. We are more interested in finding someone who is organized, customer-focused, and strong at follow-through.
Compensation & Benefits
Salary range: $50,000–$55,000 per year, based on experience and qualifications
Performance-based raises available
401(k) available
Dental insurance available
Vision insurance available
Ideal Fit
This position is a great fit for someone who enjoys being the person who keeps things organized and moving. The ideal candidate likes helping customers, checking details, following up, solving problems, and making sure nothing gets missed.
We are looking for someone who takes pride in being reliable, accurate, and easy to work with.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
Work Location: In person
