We are seeking a dedicated and customer-focused Passenger Service Agent to join our team at ASAK Solutions. As a Passenger Service Agent, you will play a crucial role in providing excellent service to our airline passengers, ensuring a smooth and pleasant travel experience from check-in to boarding.
Duties
- Greet passengers warmly, providing exceptional customer service throughout their journey
- Assist travelers with check-in procedures, boarding passes, and seat assignments using reservation systems
- Handle baggage processing, including weighing, tagging, and ensuring proper loading and unloading in accordance with safety standards
- Provide multilingual support by communicating fluently in languages such as Mandarin, Cantonese, Putonghua or other languages to serve diverse passengers effectively
- Enforce security regulations by conducting passenger screenings and ensuring compliance with federal aviation standards
- Manage time efficiently to coordinate boarding processes and minimize delays while maintaining safety protocols
- Address passenger inquiries and resolve conflicts promptly using conflict management skills to ensure a positive experience for all travelers
Experience
- Proven customer service experience in the airline or hospitality industry preferred
- Supervising or management experience highly valued for leadership responsibilities
- Multilingual proficiency in at least two foreign languages such as Cantonese and / or Putonghua
- Familiarity with reservation systems and computer skills necessary for data entry and record keeping
- Knowledge of Federal Aviation Regulations and air transportation industry standards is advantageous
- Ability to perform heavy lifting safely and adhere to safe lifting practices during baggage handling tasks
- Strong organizational skills combined with excellent communication abilities to coordinate effectively in fast-paced environments
- Previous experience in customer service role, preferably in the travel or airline industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle stressful situations with poise.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in using computer systems and technology for check-in and passenger management.
Must be able to pass a Security Threat Assessment administered by the PANYNJ and US Customs and Border Protection
Join us to be part of an energetic team dedicated to delivering outstanding service while ensuring safety and efficiency. Your enthusiasm and expertise will help us create seamless travel experiences that keep passengers coming back!
Pay: $21.25 - $21.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
