JOB Under limited supervision, the Test Proctor’s responsibilities include welcoming and checking in test candidates, verifying ID, and administering a variety of exams. The proctor also monitors candidates during testing. The proctor works and interacts effectively with students, instructors, college staff, and examinees for different vendors to create to create a secure, efficient and courteous testing environment. EXAMPLE OF DUTIES
- Models excellent customer service in dealing with all Testing Services visitors.
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Greet testers and verify ID’s for testing.
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Check testers in for exam appointment.
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Provide exam instructions and ensure unauthorized items are not taken into testing area(s).
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Assign seating area and seat testers.
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Launch computer and/or paper formatted exams.
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Check testers out after exam completion.
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Proctor exams via video surveillance and walk through of exam areas.
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Ensure integrity of exam material and act quickly during exam misconduct.
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Monitor for academic misconduct and report any academic misconduct or exam discrepancy immediately to faculty and supervisor.
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Ensure testers submit all items used during exam(s) and ensure nothing is take out of the testing center facility.
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Handle and maintain confidentiality of highly sensitive information.
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Organize and file exam materials both in paper and electronic formats accurately.
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Look up student information in College Information System(s).
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Enforce and uphold polices and procedures firmly and courteously.
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Ability to work in fast and stressful environment(s).
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Provide accurate and consistent information and instruction in a concise, clear, and professional manner.
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Must be able to multi-task and resolve issues as they arise.
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Assist departmental personnel with other duties as needed.
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Maintain cleanliness of check-in, work station(s), and testing areas that require use of cleaning materials.
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Operate office equipment.
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Exercise judgment and discretion.
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Answer phones.
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Physical demands require to sit, stand, walk and regularly stoop, kneel, bend or crouch.
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Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
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Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
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Other duties as assigned.
SUPPLEMENTAL INFORMATION
- Some college
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1-year office, reception, or customer service experience
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Experience working with confidential information
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Working at a previous testing center a plus
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Bilingual -Spanish (ability to speak and communicate in fluent Spanish)
