Front of House Shift Leader
We're looking for an experienced, dependable, and energetic Front of House Shift Leader to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading others, and takes pride in delivering exceptional guest experiences.
As a Front of House Shift Leader, you'll help oversee daily operations, support team members, maintain company standards, and ensure every guest receives outstanding service. You'll lead by example, enforce company policies and procedures, and help create a culture of accountability, teamwork, and operational excellence.
Key Responsibilities
- Lead, motivate, and support Front of House team members throughout each shift.
- Serve as the leader on duty and primary point of contact during assigned shifts.
- Ensure guests receive friendly, accurate, and efficient service.
- Manage order flow and assist with expediting during peak business periods.
- Uphold and enforce company policies, procedures, food safety standards, and health department regulations.
- Monitor employee performance and provide coaching, guidance, and support as needed.
- Address guest concerns professionally and communicate significant issues to management.
- Delegate responsibilities and ensure opening, closing, and side work tasks are completed to company standards.
- Assist with training and onboarding new team members.
- Maintain high standards of cleanliness, organization, hospitality, and operational efficiency.
- Identify opportunities for improvement and help drive shift success.
Front of House Duties
- Take customer orders accurately in person and over the phone.
- Deliver completed orders promptly and professionally.
- Operate point-of-sale systems and process transactions accurately.
- Assist guests with questions, requests, and service needs.
- Clear, clean, and sanitize tables and guest areas.
- Restock food items, condiments, paper goods, and takeout supplies.
- Assist with food running, cashiering, cleaning, and other operational needs as required.
Qualifications
- High school diploma or equivalent preferred.
- Previous restaurant, hospitality, or customer service experience required.
- Prior leadership, supervisory, or shift leader experience preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to lead by example and hold team members accountable to established standards.
- Ability to remain calm, organized, and professional in a fast-paced environment.
- Dependable, punctual, and highly accountable.
- Professional appearance and adherence to company grooming and dress standards.
- Physically able to stand, walk, lift, and perform restaurant duties throughout a shift.
- Availability to work evenings, weekends, and holidays.
Why Join Our Team?
- Leadership growth and advancement opportunities
- Fun, team-oriented work environment
- Fast-paced and engaging atmosphere
- Opportunity to make a direct impact on team success and guest satisfaction
If you're a motivated leader who enjoys developing people, creating great guest experiences, and helping teams succeed, we'd love to hear from you.
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Restaurant: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
