Performs complex administrative and regulatory work within the AHC Communities portfolio. Conducts onsite monthly quality control reviews of AHC Communities' tenant files for multiple affordable programs. The reviews will measure and ensure compliance with program documents, financing restrictions, HUD regulations, TDHCA regulations, and TAA requirements. Assist in developing procedures, recommending policy changes, and recommending revisions to the AHC Communities SOPs and LURA as laws, rules, and regulations change. Strive to maintain compliance to ensure accessibility to funding when required.
Essential Duties + Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.
Conducts regular onsite reviews consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, HUD Regulations, TDHCA Regulations, and TAA requirements.
Conducts monthly property onsite visits.
Conducts onsite reviews on a regular basis to include file reviews, work order processing reviews, unit turnaround time reviews, EIV requirements, reasonable accommodation policies. File reviews include move Ins/outs, recertifications, lease renewals, interims, denials, etc. Review waitlists to ensure regulatory compliance. Re-review files to ensure corrections are being completed as outlined in the AHC Communities SOP’s
Ensure files are being maintained properly, kept secure, and confidential.
Commute to AHC Communities on a regular basis to view exterior of properties for health and/or safety concerns. Ensure property is being maintained to the established standards.
Conduct an exit interview with staff after property review to discuss concerns.
Produce a summary report. The report outlines items such as the improper application of policies, procedures and/or rules by staff members.
Prepares a Critical Issues report for the leadership of AHC Communities.
Assists the Compliance Manager with reporting concerns for all programs including HOME, Bonds, TDHCA, PBA, AHDP, Public Housing, and Conventional.
Maintains a tracking system for all files reviewed to facilitate an assessment of the overall processes.
Reviews federal and state regulations for possible updates to Opportunity Home policies, procedures, and forms as needed.
Reviews bond paperwork for AHC Communities on an as needed basis, submits to appropriate banks.
Reviews and approves/rejects all program applicants for eligibility prior to occupancy.
Creates and/or updates Standard Operating Procedures, property forms, and file checklists.
Assists the Property Manager in preparation for audits and property inspections.
Recommends new policies, procedures, and forms for various AHC Communities programs.
Observes general operations of properties while in the field, in accordance with all HUD guidelines and regulations, TDHCA regulations, other governing entities, Opportunity Home Policies and Procedures and AHC Communities Standard Operating Procedures.
Composes correspondence, reports, and memoranda for the assigned Manager or other management.
Update monthly LNT MTW tracking sheet for all Moving to Work properties.
Conduct ad hoc data reports for leadership and other departments.
Collaborate with Yardi Liaison to ensure reports are working appropriately and making suggestions for revisions/new reports.
Attends training regarding programs with financing restrictions, including all federal, state, and local laws, HUD regulations and Opportunity Home’s policies and procedures.
Prepares, assists, and conducts staff compliance training.
Assist with updating the Affirmative Fair Housing Marketing Plan (AFHMP) for required communities.
Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.
Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.
Employees are expected to use Generative AI solutions ethically and responsibly.
Other duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills
Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.
Leadership | Provides direction to people and/or projects by clearly and effectively setting course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals.
Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.
Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.
Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.
Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.
Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.
Education
Required
Two (2) years of college with coursework in Real Estate Management, Business Administration, Accounting, Auditing, or a related field.
Experience
Required
Four (4) years experience in regulatory compliance, federal and/or affordable housing programs, or a related field.
Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.
Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Preferred Education and Experience
Bilingual fluency in English and Spanish.
Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License + Certificates
Required
Must have the ability to successfully complete Fair Housing training annually.
Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.
Must have the ability to earn certifications as required by assigned tasks.
Technical Skills
To perform this job successfully, the employee should have
Knowledge of pertinent Federal, State, and local laws, codes, and regulations.
Knowledge of Tax laws, requirements, and policies.
Knowledge of administrative duties that require independent judgment and office procedures
Skill in operating a personal computer and utilizing rudimentary software.
Ability to learn government auditing standards, theory, procedures, and practices.
Ability to learn basic elements of controls as defined by Government Auditing Standards
Ability to learn basic working paper preparation, indexing, and organization.
Ability to learn Tax laws, requirements, and policies.
Ability to learn how to gather relevant information and document results effectively by identifying the subject, source, purpose, and conclusion.
Ability to communicate clearly and effectively, both verbally and in writing.
Ability to read and understand data, documents, and reports.
Ability to maintain confidentiality of information.
Ability to establish and maintain effective working relationships with Opportunity Home staff and the public.
Ability to perform all the position's physical, intellectual, and analytical requirements.
Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Office Environment
The noise level in the work environment is usually moderate.
High level of interaction with external/internal clients.
May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.
Outside Environment
ADA Statement
In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an “undue hardship” on the operation of the employer’s business.
Ethics
As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
Equal Employment Opportunity Statement
Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.
