Job Summary
Join our team of cloud experts and help us deliver innovative solutions for our Customers.
Are you looking for a role where you can leverage your understanding of the Hyperscaler interfaces and programs and our competitive advantages to drive growth?
We are looking for a Hyperscaler Operations Specialist who can lead and scale the operational backbone of our Hyperscaler practices. You will work with a team of sales and operations professionals to streamline operations and maximize engagement for programs and services that meet the business needs and goals of our Customers.
SoftwareOne is an AI‑forward company. We actively use AI across our business to improve productivity, decision‑making, and outcomes - and we are intentional about hiring people who are curious, hands-on, actively apply AI, and lead by example as technology continues to evolve.
Role & Responsibilities
- Oversee and iteratively improve the Hyperscaler operational lifecycle, defining onboarding requirements and aggregating enablement content, monthly usage aggregation, validation and reporting
- Maintain and iteratively improve Marketplace process experience & integrity
- Proactively own the tracking and remediation of non-reporting Partners, usage discrepancies, zero-reporting cases and billing disputes
- Monitor upcoming expirations, renewals, and terminations; proactively communicate with internal teams to ensure timely action
- Recruit Hosting Partners into relevant programs and report on program execution
- Forecast and report on program incentives
- Distribute hosting program updates throughout the organization
- Develop and maintain documentation of processes and best practices
- Travel required: up to 10%
What you offer
- Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decision‑making, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
- 3+ years of experience with the Microsoft SPLA program
- Proactive, self-motivated and able to work independently across multiple teams
- Excellent communication, presentation and interpersonal skills
- Strong project management, problem-solving and analytical skills
- You’re accustomed to being the first to find new information, figuring out the “why and how” and crafting training programs for teams that need to stay up to speed
- You’re committed to delivering exceptional customer service and can’t wait to share a story about a time you delighted a customer
- You understand that we must be adaptable in order to be accountable
- You’re a believer in work/life balance, but “inbox zero” is a way of life while your collaborators are working standard hours
Preferred
- Experience with Microsoft services incentives programs
- Experience in creating and processing Private Offer orders
- Bachelor's degree or above preferred
The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.
Success Criteria
- KPIs: T2 Partner Satisfaction, T2 revenue, T2 support actions
- Measurable criteria: Hosting incentives, T2 support actions, documentation and process updates
Organizational Alignment
- This role reports to the Director of Hyperscaler Operations
- Collaboration with Program Manager, Sales and Partners
What we offer
- Generous pay with bonus structure (quarterly or bi-annual depending on the role)
- Independent environment without a lot of red tape where you are empowered to make decisions
- Substantial benefits package that includes:
- Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
- 401k program with employer matching 50% up to the first 10% of employee’s contributions
- Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
- Access to EAP and concierge services plus pre-paid legal at no cost
- Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
- Employee stock purchase plan
- Learning and development opportunities galore, tuition reimbursement, and much more!
- Specific to Nashville and Milwaukee-based office employees: company-paid parking
Winning culture, inclusive environment, and friendly people all over the world.
A remote-friendly organization, with colleagues working remotely either part or full-time
Target compensation for this role will be $85k - $95K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.
We are not able to consider candidates residing in the state of Hawaii currently.
Application Question(s):
- Do you have hands-on experience managing Microsoft Service Provider License Agreement (SPLA) licensing, reporting, or compliance requirements?
Work Location: Remote
