Description:
The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.
Essential Responsibilities:
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Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
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Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
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Coordinate pre-appointment and follow-up visits as directed by the clinical team.
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Contact patients to confirm appointments and provide preparation and follow-up instructions.
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Clearly communicate preparation instructions, financial expectations, and appointment timelines.
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Address patient questions and concerns in a professional and compassionate manner.
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Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
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Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
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Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
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Monitor and reorder supplies as needed to support daily operations.
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Assist patients at check-in and check-out when necessary.
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Support administrative projects and provide coverage during absences or high-volume periods.
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Participate in regular staff meetings and training sessions.
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Perform other duties and responsibilities assigned by management.
Requirements:
Qualifications & Experience:
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High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
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Previous experience in dental or healthcare scheduling preferred.
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Strong organizational and multitasking skills.
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Excellent communication and patient service skills.
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Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.
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Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.
working hours are from 7:45 am to 5:15 pm Monday-Friday
