The Role:
This is a sales and customer experience role. You are the first voice every customer hears and the last person they talk to before they approve a repair. You own the close. You build the relationship. You are the engine that converts inbound calls and walk-ins into approved work.
If you thrive on metrics, get energy from a busy phone, and like the idea of growing your earnings by getting better at your craft, this is the role for you. If you want to send estimates and hope they get approved, this is not.
What You Will Own:
- Convert inbound calls and walk-ins into appointments and approved repair orders, hitting the shop's close rate target.
- Build customer rapport on every interaction through discovery questions, vehicle history review, and consultative recommendations before quoting price.
- Present digital vehicle inspections (DVIs) and estimates with clarity and confidence. Follow up by phone on every estimate sent. Close the sale.
- Manage the full customer experience from first call through post-repair follow-up, including thank-you calls 3 to 5 days after pickup.
- Be the visible, professional presence at the front desk during all open hours, setting the tone for every customer interaction in person and on the phone.
- Coordinate with the General Manager, Shop Foreman, and Technicians on repair timelines, parts ordering, returns, and customer communications.
- Maintain accurate, real-time records in the shop management system and execute on assigned shop projects (parts inventory, warranty and comeback tracking, customer outreach campaigns, etc.).
- Maintain the cleanliness and presentation of the front office, customer waiting area, and customer-facing restroom as part of the customer experience.
- Participate in ongoing sales and customer experience training and apply what you learn on the desk.
How Success Is Measured:
We are a KPI-driven shop. You will know exactly how you are performing every week. Core metrics for this role:
- Estimate close rate on repair orders presented
- Average repair order value and labor hours per repair order
- Effective labor rate and gross margin discipline
- Customer satisfaction, measured by 5-star online reviews
- Estimate follow-up cadence and response time
What You Bring:
Required:
- 2+ years in a sales role with measurable performance metrics. Auto, home services, retail, hospitality, and B2B inside sales backgrounds are all welcome. We care about your sales DNA and customer instincts more than your industry experience.
- Demonstrated ability to build rapport quickly with customers, especially over the phone.
- Strong verbal and written communication.
- Tech savvy. Comfortable in shop management, estimating, and customer communication software.
- Monday through Friday, 7:30am to 5:30pm availability.
- Valid driver's license.
- Authorization to work in the United States. We are an E-Verify employer.
Preferred:
- Prior automotive Service Advisor experience.
- Experience with AutoLeap, Shop-Ware, Mitchell, Tekmetric, or similar shop management software.
- Familiarity with digital vehicle inspection workflows.
Compensation & Benefits:
Base hourly: $22.50 to $25.00 per hour, depending on experience, plus overtime.
Commission: 2% of gross profit on all repair orders sold by you, invoiced and paid by the customer.
Realistic on-target earnings: $75,000-$85,000+ annually for a Service Advisor hitting shop KPI targets
Benefits include:
- Medical, dental, and vision insurance
- Paid vacation: 2 weeks in year one and escalating over time
- 6 paid sick days per year
- Paid holidays per the company schedule
- Training and continuing education paid by the company
- Promote-from-within philosophy as we grow
- No nights. No weekends. Closed major holidays.
We are an Equal Opportunity Employer.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
Work Location: In person
