Position Summary
As the backbone of our office, you'll play a key role as Mercer Island's Broker Services Representative (BSR) in creating a welcoming environment while supporting our brokers with transaction coordination, marketing, technology, and day-to-day office operations. This is a dynamic part-time position (25 hours per week) that requires in-office presence, making it ideal for someone who enjoys helping others, solving problems, staying organized, and wearing many hats.
Responsibilities:
- Provide comprehensive broker support, including listing, transaction, client service, and basic marketing and social media assistance.
- Serve as the first point of contact for visitors, answering phones and warmly welcoming clients and guests.
- Coordinate communication between brokers and internal support departments, including IT and accounting teams.
- Assist brokers with technology, office equipment, company software, and troubleshooting common issues.
- Provide training and guidance on John L. Scott tools and systems.
- Help ensure transaction files are complete and compliant while supporting communication with the commission team.
- Maintain office organization, appearance, and operational standards.
- Assist with opening and closing procedures and light facility upkeep.
- Plan, coordinate, and support office, client appreciation, and community events that strengthen relationships, enhance the office culture, and promote the John L. Scott brand.
- Foster positive, collaborative relationships with brokers, office leader, and corporate departments.
Qualifications:
- Minimum 2 years of customer service experience.
- Minimum 1 year of experience in a receptionist, front office, administrative, or similar support role.
- Strong computer skills, including Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat, and the ability to learn new technology quickly.
- Experience using social media and digital marketing tools for business purposes.
- Excellent organizational skills with strong attention to detail.
- Strong communication and interpersonal skills.
- Professional appearance and customer-focused attitude.
- Real estate, sales, marketing, or transaction coordination experience is a plus.
What You’ll Bring:
- A positive, can-do attitude.
- Strong problem-solving and troubleshooting skills.
- The ability to prioritize multiple tasks in a fast-paced environment.
- A team-first mindset and willingness to jump in wherever needed.
- A passion for helping others succeed.
This is an excellent opportunity to join a respected local company where your contributions directly support the success of our brokers, our clients, and our community.
Position & Benefits:
· The position is in-person, part-time, 25 hours per week (schedule dependent on qualified candidate’s availability), and is considered non-exempt for purposes of Wage and Hour Law.
- Pay is from $20 to $23 (Per hour).
- Employees are eligible to participate in the JLS 401K retirement plan.
- Paid time off and personal paid leave in accordance with JLS policies.
- 8 to 9 paid holidays a year, 1 floating holiday.
- Internal career growth and training opportunities.
- Living Life as a Contribution® volunteer opportunities through the JLS Foundation.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee in an office setting to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to reach items on or near the floor
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required occasionally, 10-25 pounds
- Regular, predictable attendance is required on site at this position’s location
Work Demands:
The work environment characteristics described here are representative of those an employee in an office setting encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, online meetings)
- Ability to work in a confined area (desk or office)
- Ability to sit at a computer terminal for an extended period of time.
Equal Employment Opportunity Policy:
John L. Scott Inc. provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, caste, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Experience:
- Customer service: 2 years (Required)
- Administrative: 1 year (Required)
- Microsoft Office: 2 years (Required)
- Social media marketing: 2 years (Preferred)
Ability to Commute:
- Mercer Island, WA 98040 (Required)
Work Location: In person
