Overview:
The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department.
Responsibilities:
- Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person
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Listen to the caller’s request and either solve the query or direct the call to the concerned department
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Must know which staff are in which department and who is in charge of what function
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Must maintain up-to-date information of the current happenings in the company
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Update and maintain pertinent business information via computer or department files
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Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication
Qualifications:
- High school diploma or the equivalent
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1 year of experience
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Proficient in Microsoft Word and Excel
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Excellent customer service skills, professional attitude & appearance
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Good written and oral communication skills
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Strong organizational, record keeping & time management skills
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Ability to type 35 wpm
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Availability to work overtime/varied hours when required
PHYSICAL DEMANDS
Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
