Sales Operations Coordinator – Industrial Manufacturing Equipment
Romanoff International Supply Corp.
Compensation:
- Base Salary
- Annual Performance Bonus
- Paid Vacation
- Paid Holidays
- Health Benefits (if applicable)
- 401(k) (if applicable)
- Company Cell Phone
- Company Laptop
- Professional Development
About Romanoff:
Romanoff International Supply Corp. is a 77-year-old family-owned company specializing in advanced industrial manufacturing equipment for customers throughout North America.
We provide complete solutions including equipment sales, installation, training, technical support and after-sales service.
Our product lines include:
- Industrial 3D Printing Systems
- Laser Welding Equipment
- Laser Engraving Equipment
- Induction Casting Equipment
- Manufacturing Technology
About This Position:
This is not a traditional sales position.
Our experienced sales team already knows how to sell.
Your responsibility will be helping our salespeople become even more productive by coordinating projects, following through on customer requests, improving communication between departments and ensuring an outstanding customer experience.
If you enjoy organizing, communicating, solving problems and helping a team succeed, we'd like to meet you.
Primary Responsibilities are Sales Team Support:
- Conduct weekly sales pipeline meetings with seven experienced sales representatives.
- Review open opportunities and identify required follow-up.
- Track customer quotations and pending opportunities.
- Assign and monitor incoming RFQs and vendor-generated sales leads.
- Coordinate benchmark requests and ensure timely follow-up.
- Assist with customer proposals and sales support activities.
Customer Success:
- Follow up with open orders.
- Coordinate communication between customers, vendors and internal departments.
- Help resolve customer concerns by working closely with the Service Manager and sales team.
- Ensure customers are receiving timely updates throughout the sales and installation process.
- Help maintain Romanoff's reputation for exceptional customer service.
Sales Operations:
- Maintain CRM accuracy and opportunity tracking.
- Prepare weekly pipeline reports.
- Monitor sales activity and follow-up commitments.
- Coordinate order processing between Sales, Purchasing, Service and Accounting.
- Track open orders to ensure timely processing and shipment.
- Assist with forecasting and sales reporting.
Marketing & Trade Shows:
- Coordinate trade show planning and logistics with Marketing Department.
- Work closely with the Marketing Department on promotions and customer events.
- Assist with new product launches and marketing initiatives.
Qualifications:
We are looking for someone who enjoys helping others succeed.
Preferred qualifications include:
- 3–7 years of experience in sales operations, customer success, inside sales, project coordination, or industrial sales support.
- Experience working with industrial or technical products preferred.
- Excellent organizational and communication skills.
- Strong customer service orientation.
- Ability to manage multiple projects simultaneously.
- Experience using CRM systems.
- Strong Microsoft Office skills.
- Detail-oriented with excellent follow-through.
- Professional and positive attitude.
Preferred Experience:
Industrial Equipment
Manufacturing
Capital Equipment
Technical Products
Engineering Environment
Industrial Distribution
Project Coordination
Customer Success
What Success Looks Like:
Within your first year you will:
- Improve communication between departments.
- Increase sales team productivity.
- Ensure every lead is assigned and followed up promptly.
- Improve CRM accuracy.
- Help reduce delays in order processing.
- Improve coordination between Sales and Service.
- Enhance customer satisfaction.
- Help the sales team spend more time selling and less time on administrative tasks.
Why Join Romanoff?
Romanoff International Supply Corp. has served manufacturers for more than 77 years and is recognized throughout the industry for quality products and exceptional customer support.
We offer a stable, team-oriented work environment where your contributions will make a meaningful impact on our customers, our sales team and the continued growth of our company.
If you're looking for an opportunity to become an important part of a respected family-owned business, we'd love to hear from you.
Success in this position will be measured by your ability to improve communication, remove obstacles, coordinate projects, and help our experienced sales team spend more time with customers and less time on administrative tasks.
Pay: From $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Paid time off
Work Location: In person
