The Sales Operations Coordinator supports the operational and analytical functions of the sales organization, including account management, forecasting, pricing, order management, and process improvement. This role serves as a key liaison among customers, the U.S. sales team, and headquarters in Japan and requires strong independent judgment and Japanese-English business communication skills.
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Manage customer accounts, purchase orders, invoices, order changes, cancellations, pricing, and delivery schedules.
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Build relationships with key accounts and support achievement of sales targets.
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Analyze competitor pricing, market positioning, forecasts, and sales trends.
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Manage equipment/tool forecasts, customer samples, inventory levels, and purchase orders.
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Coordinate EOL status, parts pricing, RMA requests, complaints, and failure-analysis cases.
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Review customer agreements and recommend revisions or terms.
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Coordinate customer audit, environmental, security, and other due-diligence requests.
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Prepare reports, forecasts, presentations, and business recommendations for management.
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Translate business correspondence and presentation materials between Japanese and English.
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Identify and implement sales operations and process improvements.
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Coordinate cross-functional activities with internal teams and headquarters in Japan.
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Support sales team scheduling and travel arrangements.
Required:
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Professional Japanese and English proficiency required for communication with customers and headquarters in Japan.
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Minimum 5 years of similar professional experience.
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Bachelor’s degree in Business Administration or equivalent; relevant experience may substitute.
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Strong analytical, problem-solving, organizational, negotiation, and communication skills.
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Ability to exercise independent judgment and manage multiple priorities.
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Proficiency with Microsoft Office and Windows-based systems.
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Ability to travel frequently by air and car.
Preferred:
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Experience supporting sales operations, account management, forecasting, pricing, or order management.
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Experience coordinating between U.S. operations and Japan-based stakeholders.
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No direct reports; may coordinate and review support staff work on assigned projects.
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Office-based work environment.
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Occasional lifting of up to 20 pounds may be required.
