Sales Operations Manager
Boss Carpet One Floor & Home
Dixon, Illinois
Help a Great Sales Team Become Even Better
Boss Carpet One Floor & Home is looking for an organized, customer-focused leader to help support our residential sales team and improve the customer experience from the first showroom visit through project completion.
This isn't a corporate management position, and it isn't a high-pressure sales job. Instead, you'll become the person who keeps our sales team organized, removes obstacles, improves communication, solves problems, and helps ensure every customer receives an exceptional experience.
You'll work closely with our Integrator, ownership, and sales consultants to improve systems, strengthen accountability, and continually look for smarter ways to operate—including using AI and technology to make our team more efficient.
If you're the type of person who enjoys helping others succeed, loves solving problems, and naturally brings order to a busy environment, we'd love to meet you.
What You'll Do
- Support our residential sales team.
- Help keep customer projects moving smoothly from sale to installation.
- Resolve customer concerns with professionalism and urgency.
- Monitor follow-up, CRM activity, and open opportunities.
- Improve processes, documentation, and standard operating procedures.
- Assist with implementing AI tools and technology that improve efficiency.
- Work with scheduling, installation, warehouse, and sales to improve communication.
- Help identify opportunities to improve profitability and customer satisfaction.
- Assist ownership and leadership with special projects and continuous improvement initiatives.
What We're Looking For
- Strong organizational and communication skills.
- Proven leadership, supervisory, or team support experience.
- Excellent customer service and problem-solving abilities.
- Comfortable learning and using technology and AI tools.
- Able to prioritize multiple projects while staying organized.
- A self-starter who takes ownership without waiting to be asked.
- Experience with CRM software is preferred.
- Flooring, construction, or home improvement experience is helpful but not required.
Our Core Values
At Boss Carpet One, we hire people who share our values.
Integrity – We do the right thing, even when no one is watching.
Excellence – We take pride in delivering quality work and continually improving.
Dependable – Our customers and teammates know they can count on us.
Positive Attitude – We approach challenges with professionalism, optimism, and a willingness to help.
Deliver the Unexpected – We look for opportunities to exceed expectations and create memorable experiences for our customers.
If these values describe you, you'll fit in well here.
Why Join Boss Carpet One?
- Family-owned company with more than 30 years of success.
- Competitive salary based on experience.
- Performance-based bonus opportunities.
- 401(k) with company match.
- Paid time off.
- Modern technology and AI tools.
- Opportunity to make a real impact on how our business operates.
- Work directly with ownership and a leadership team committed to continuous improvement.
If you're looking for a career where your ideas matter, your work makes a difference, and you enjoy helping a team perform at its best, we'd love to hear from you.
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Retirement plan
Work Location: In person
