Frederick Company currently seeking a knowledgeable and motivated Help Desk and Field Technician to join our team. You will be responsible for managing and maintaining our clients’ networks and systems environments with a focus on providing technical support to end users, troubleshooting software/hardware issues, performing break/fix tasks, computer imaging, and receiving and processing help desk tickets. This position will also require you to visit client sites and conduct field support.
The members of our team have a proven track record of success, are proactive, and out of the box thinkers. Our team is extremely diligent and strive to meet our clients’ needs in every aspect of their work.
Company vehicle is provided for all travel to/from customer sites.
Responsibilities
- Help Desk / Field Support Technicians will be prompt with response to requests for technical assistance in person, via phone and via our ticket system.
- Diagnose and resolve IT related hardware and software issues
- Be willing to work outside of the standard business hours as necessary. (This position is a Full-Time position normal hours are 8:30 AM to 5:00 PM)
Skills and Requirements
PLEASE READ THE SKILLS SECTION - PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE WITH USER AND DESKTOP HELP DESK SUPPORT.
Our Help Desk / Field Support Technician applicants should possess the following experience and certifications:
- 2 + years of experience in computer desktop support is required.
- Experience with Active Directory
- Experience with MS Exchange
- Must have knowledge of configuring routers/firewalls and a good understanding of configuring a corporate network environment.
- Spyware and Virus removal experience
- Familiar with installation and configuration of Windows Servers
- Networking experience
- Experience with Microsoft Operating Systems and Applications (Exchange Online, Windows 10, Windows Server 2012 R2 thru Server 2019).
- Excellent problem-solving abilities and the ability to meet deadlines.
- Experience with upgrading Windows 7 to Windows 10 in the Enterprise and SMB environments.
- Network cabling experience
- Ability to install hardware, climb a ladder, use a drill and screw gun to install shelving, rack equipment, hang network equipment, etc.
- Experience supporting Apple computers and devices.
- Excellent customer relationship skills.
- Must be organized, detail oriented, and self-motivated.
- Valid driver’s license and clean driving record
- Strong work ethic
- Ability to multi-task and demonstrate problem solving skills
Certifications
- A+ Certification or Equivalent experience is required.
- Network + and/or Network Essentials is a plus.
- Microsoft Certified Professional is a plus.
- WatchGuard Fireware XTM Basics Certification is a plus. (training will be provided if applicant does not already possess this certification)
Pay: $20.50 - $23.50 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Experience:
- support specialist/ help desk/ field technician: 2 years (Preferred)
Work Location: In person
