Job Overview
Front Desk & Customer Service Coordinator
Ultra Auto Spa is looking for a dependable, organized, and customer-focused Front Desk & Customer Service Coordinator to join our team.
This is a hands-on position responsible for managing our front desk, customer communications, incoming leads, scheduling, vehicle intake, payments, and day-to-day logistics.
We're looking for someone who can stay organized, communicate professionally, and make sure every customer and lead is properly followed up with from the initial inquiry through completion of service.
ResponsibilitiesCustomer Communication & Lead Follow-Up
- Answer incoming phone calls, text messages, and emails
- Respond to customer questions and service inquiries
- Manage incoming leads from Meta/Facebook, our website, and other lead-generation sources
- Call and text new leads to provide information and schedule appointments
- Consistently follow up with customers who have not yet scheduled
- Update lead and customer statuses in our CRM
- Make sure no customer inquiry or lead goes without proper follow-up
- Provide excellent customer service throughout the entire process
Scheduling & Logistics
- Schedule customer appointments
- Coordinate the daily schedule with our team
- Schedule and coordinate our mobile service units
- Assist with route planning and appointment logistics
- Coordinate customer vehicle drop-off and pickup times
- Communicate scheduling changes or updates with customers and team members
- Help keep daily operations organized and running efficiently
Vehicle Intake & Customer Experience
- Professionally greet customers
- Handle customer vehicle intake
- Document necessary customer and vehicle information
- Communicate customer requests and expectations to the appropriate team members
- Keep customers updated regarding their vehicles when necessary
- Coordinate completed vehicle pickups and deliveries
- Make sure customers receive a professional experience from initial contact through vehicle pickup
Payments & Administrative Duties
- Send estimates and invoices
- Collect customer payments
- Process cash and card transactions
- Maintain accurate payment records
- Reconcile daily payments, cash, card transactions, and deposits
- Verify that payments received match daily records
- Perform general front-desk and administrative duties
Qualifications
- Strong communication and customer service skills
- Professional phone and text communication
- Organized and detail-oriented
- Dependable and punctual
- Comfortable making outbound follow-up calls
- Able to multitask in a fast-paced environment
- Comfortable handling money and processing payments
- Basic computer and typing skills
- Ability to learn new software quickly
- Previous receptionist, customer service, administrative, or sales experience is preferred
Automotive experience is a ***PLUS***
What We're Looking For
We're looking for someone who takes ownership of their responsibilities.
You should be comfortable communicating with customers, following up with leads, managing multiple appointments, handling payments, and making sure important tasks don't fall through the cracks.
This position plays an important role in both customer service and daily operations at Ultra Auto Spa.
If you're organized, professional, comfortable talking to customers, and enjoy keeping a busy operation running smoothly, we'd like to hear from you.
Apply through Indeed with your resume and availability.
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
