Heritage Air Services is seeking an organized and customer-focused HVAC Dispatcher to join our team. The ideal candidate will be the central point of contact for our field technicians and commercial/residential clients. You will be responsible for managing daily service schedules, coordinating technician logistics, and ensuring seamless communication between our team and our customers to maintain high standards of service.
Key Responsibilities:
- Dispatch & Scheduling: Efficiently dispatch HVAC technicians to service calls, maintenance requests, and installation projects. Manage and optimize daily schedules to ensure timely arrivals and coverage.
- Customer Coordination: Serve as a primary point of contact for customers. Address inquiries, provide service updates, and resolve scheduling or service-related issues with empathy and professionalism.
- Project & Job Management: Work closely with the Management and Accounts teams to review job scopes. Ensure all necessary details, line items, and instructions are clearly communicated to technicians before they arrive on-site.
- Administrative Support: Maintain accurate records of service calls, parts ordering, and invoicing/billing information. Assist with general office administrative tasks to ensure smooth operations.
- Communication: Facilitate clear and constant communication between technicians in the field and office management to ensure efficient workflows.
Qualifications:
- Previous experience in HVAC dispatching or a similar field service coordination role is highly preferred.
- Strong customer service skills with the ability to remain calm and adaptable in a fast-paced environment.
- Proficiency in scheduling software and general office technology.
- Excellent organizational skills, with the ability to handle multiple tasks (e.g., ordering parts, scheduling, and client communication) simultaneously.
- Professional and clear communication skills, both verbal and written.
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
