POSITION SUMMARY
The Call Center Customer Service Specialist is responsible for providing professional customer support, handling customer inquiries, processing customer requests, maintaining customer records, and supporting the Company's customer service operations. The position requires strong communication skills, attention to detail, problem-solving ability, and a customer-focused attitude.
ESSENTIAL JOB RESPONSIBILITIES
The primary duties and responsibilities include, but are not limited to:
Customer Service
- Respond to customer inquiries via telephone, email, online chat, and other communication channels.
- Provide accurate product, order, warranty, and shipping information.
- Resolve customer concerns in a professional and timely manner.
- Maintain positive customer relationships.
Order & Account Support
- Process customer orders, returns, exchanges, and warranty requests.
- Verify order information and customer records.
- Update customer account information as necessary.
- Assist customers with order status inquiries.
Documentation & Data Management
- Accurately enter and maintain customer information in Company systems.
- Document customer communications and service activities.
- Prepare reports and maintain service records when required.
Requirements:
- Fluent in English and Spanish
- Customer service experience preferred
- Strong communication skills
- Familiarity with Microsoft Office
- Familiarity with the circuit is a plus
- E-commerce experience is a plus
Pay: $22.00 - $28.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Education:
- High school or equivalent (Preferred)
Language:
- English and Spanish (Preferred)
Ability to Commute:
- Chino, CA 91710 (Preferred)
Work Location: In person
