Dental Front Desk
Dental Studio SF - San Francisco, CA
Join our team as a Front Desk Agent and be part of a dynamic dental practice dedicated to providing exceptional patient service. As a Front Desk Agent, you will play a crucial role in ensuring smooth operations at the front desk while delivering excellent customer service to patients.
Schedule: Tuesday-Thursday 7:45am-5:00pm
Duties:
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Greet and welcome patients and visitors in a friendly and professional manner
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Register new patients and update existing patient information in the system
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Schedule appointments and manage the appointment calendar
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Complete recalls/call backs
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Answer phone calls, respond to inquiries, and direct calls to appropriate staff members
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Verify insurance coverage and assist with insurance billing processes
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Maintain patient records and ensure confidentiality of sensitive information
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Collect payments
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Provide administrative support to medical staff as needed
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Follow HIPAA guidelines to ensure patient privacy and data security
Experience:
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2+ years previous experience as a front desk agent, medical receptionist, or dental receptionist
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Proficiency in using identalsoft or similar medical records systems is a plus
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Excellent communication skills, both verbal and written
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Strong attention to detail and organizational abilities
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Ability to multitask and prioritize tasks effectively in a fast-paced environment
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Knowledge of HIPAA regulations and compliance requirements
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Experience with electronic medical record systems is a bonus
