Radical Cosmetics is seeking an office assistant / receptionist who will answer all incoming calls, organize, and file documents, receive projects from other departments, handle inquiries and communicate effectively. We are looking for an individual who can maintain a positive energy and attitude throughout the day, both on the phone and in person.
Work Hours: Monday – Friday (8am-4pm)
Bilingual: English + Spanish (Both languages need proficient written and spoken skills)
Responsibilities Include (essential functions of the job):
- Answer all incoming calls in a professional manner, while screening and forwarding.
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Take phone messages and relay messages to the corresponding personnel.
- Assist various departments when needed.
- Deescalating difficult phone situations
- Precise Data entry and management.
- Ensure reception area is tidy and presentable.
- Gathers information skillfully; analyzes and researches data.
- Identifies and resolves problems in a timely manner.
- Uses reason even when dealing with emotional topics; keeps emotions under control.
- Responds well to requests for service and assistance.
- Speaks clearly and persuasively in positive or negative situations.
- Listens well and seeks clarification when needed.
- Contributes to building a positive team.
- Writes clearly and communicates effectively; able to read and interpret written information and numerical data.
- Demonstrates accuracy and thoroughness.
- Enforces quality of service standards and looks for ways to improve and promote service.
- Supports the organization's goals and values; follows policy and procedure.
- Adapts to changes in the work environment; manages competing demands.
- Displays willingness to make decisions; exhibits sound and accurate judgment. Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
- Accepts responsibility for own actions; Follows through on commitments.
- Performs other related duties as required and assigned.
- Manage installation of basic office equipment (computer, printer, fax, phones, walkie talkie)
Education and Experience (Minimum Required Qualifications):
- English and Spanish skills are a must.
- Basic math skills required
- Knowledge of handling and management of basic office equipment.
- Must know Microsoft office, including Excel (Intermediate to expert level)
- Interpersonal skills
- Analytical skills
- Must have excellent verbal and written communication skills
- Must be detailed oriented and can multi-task efficiently.
- Proven organizational skills
- Must have excellent time management skills
- Influential, strategic thinking and problem-solving skills.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- This position will require considerable knowledge of principles and practices of personnel administration, effective oral and written communication skills (Excellent interpersonal skills).
- Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
- Planning/organizing – the individual prioritizes and plans work activities and uses time efficiently.
- The individual demonstrates a high degree of accuracy and thoroughness, incredibly detailed oriented monitors own work to ensure quality, and uses feedback to improve performance.
- Meets productivity standards and completes work in a timely manner.
- The individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
- Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
- The individual will observe safety and security procedures and uses equipment and materials properly.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
This position requires sufficient physical ability to work in a typical office setting and interact with processing and assembling areas. Must be able to lift 30-40Lbs when needed.
Only candidates looking for long term full-time employment will be considered
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k) matching
- Paid time off
- Professional development assistance
- Tuition reimbursement
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
Language:
- Spanish (Required)
- English (Required)
Work Location: In person
